Join Us AS IT Desktop Support/Customer Service Technician
Company: Digital Optometrics
Job description: DigitalOptometrics, a growing exciting company in the telehealth field, seeks a Desktop Support/Customer Service Technician to join us remotely. This is a position in which you will be working a mixed role providing both
technical and customer support to our clients and remote employees across North America. This means we aren’t
just looking for someone with exceptional technical background, but someone with great interpersonal
communication skills as well, it’s a great opportunity to let your personality shine!The ideal candidate is a dynamic team-oriented individual who is capable of performing technical troubleshooting
while providing excellent customer service to our customers. With Tele-optometry being new to the healthcare
industry we are looking for individuals who are willing to grow our IT/customer service department and help our
customers experience a new way of doing eye exams.Technical Requirements:
- Some background knowledge of technology.
- Ability to troubleshoot with a non-technical audience.
- Customer-service oriented with problem-solving attitude.
- Professional written and verbal communication skills.
- Basic understanding of how software and hardware interact.
- Previous experience or college degree in Computer Science (preferred but not required)
Non-technical Requirements:
- Professionalism with all interactions internal and external.
- Dependable with good attendance.
- Ability to prioritize, escalate and handle issues as efficiently as possible.
Network Requirements:
- 10mbs up/down
- 80ms or less latency
- Must be able to use a hardwire connection (not WIFI)
Expected salary: $18 – 20 per hour
Location: Cincinnati, OH
Job date: Sat, 04 Jan 2025 04:35:31 GMT
Apply for the job now!
