Join Us AS IT Desktop Support
Company: Computer Task Group
Job description: Description:Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!CTG’s premier client has a contract assignment for an IT Site Technician.Type: Contract
Job Title: IT Site TechnicianJob Type: Hourly Consultant
Location: Oneonta, NY
Pay Rate: Based on experience
Work Hours: M-F 8 am – 5 pm
Education: Associate Degree (minimum)A successful candidate in this position will possess strong soft skills as well as:
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to handle changing priorities in a fast-paced environment
- Self-starter with a team-oriented mindset
Description:The IT Site Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure at a manufacturing facility. This position may require 24/7 on-call coverage. The candidate will work primarily with Microsoft-based applications, including Windows 7/10/11 and MS Office suites (2010/2013/2016/O365), and rely on internal training and previous knowledge to identify, diagnose, and resolve technical issues.Responsibilities:
- Active Directory Administration
- Limited support for corporate mobile devices
- Troubleshooting Cisco VPN connectivity
- Remediating/minimizing anti-virus threats
- Remote connection/utilization
- Imaging and deployment server utilization
- Asset lifecycle management skills
- Various browser support (IE, Chrome, Safari, etc.)
- Installation/configuration of software and security packages
- Printer/driver troubleshooting & installation
- IPT-based telephony device management
- ServiceNow (ticket management) utilization
- Deployment, configuration, and support of standard IP telephony
- Hardware ordering and inventory management
- Limited support for Mac OS and hardware
- Additional responsibilities may include:
- Documentation management
- On-boarding (Training) of new hires
- Conference room support
- Vendor engagement
- Project participation
- Customer scheduling/follow-ups
- End-user equipment moves (disconnect/reconnect)
- Cross-team collaboration
- Smart-Hands tasks/functions to assist other IT teams
- Desktop Imaging and deployment
- Cybersecurity vulnerability mitigation
- Other tasks as needed
Meeting Support:
- Collaborate with media teams and IT for meeting support and troubleshooting
- Perform testing, monitoring, analysis, and resolution of performance issues
- Troubleshoot issues and assign to appropriate teams for resolution
- Knowledge of conference room audio and display devices
Smart Hands:
- Assist external IT teams with infrastructure installation, server reboots, and IT equipment management
- Manage IT hardware installations and physical server/network gear reboot
- Power cycle IT equipment and provide remote console access
- Escort IT vendors and procure IT goods and services
- Ensure discreet handling of business matters with the highest level of confidentiality
Education and Experience:
- Associate degree (minimum)
- 2+ years of related IT experience, particularly in hardware installation and troubleshooting beyond imaging/deployment
Preferred Certifications:
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+
Required Skills:
- Proficient in time management and task prioritization
- Advanced English language skills
- Strong organization and planning skills, adaptable to shifting priorities
- Excellent communication and interpersonal skills
- Self-motivated with the ability to work independently and within a team
Desired Skills:
- Hardware/software installation, troubleshooting, and support
- Basic knowledge of network configuration (Smart Hands)
- Active Directory administration
- Experience with deployment servers
- Basic knowledge management
Additional Information:
- No third-party resumes will be accepted
- Drug testing and/or other employment-related inquiries may be conducted
- CTG will consider qualified applicants with criminal histories in accordance with applicable laws
- All candidates must be able to work on a W2 tax basis (no C2C or third-party vendors)
- CTG is an Equal Employment Opportunity employer
- CTG is an E-Verify Company
To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to krista.eckard . About Us:CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today’s highest-growth industries. For more information, visit .Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It’s a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Expected salary:
Location: Oneonta, NY
Job date: Wed, 11 Dec 2024 05:13:27 GMT
Apply for the job now!
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