Join Us AS IT Desktop Support
Company: TalentBurst
Job description: Job Title: IT Desktop Support
Location: Fairport, NY
Duration: 12+ MonthsSchedule: M-F, 8-5 standard, OT possibleJob Description:
The Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely at a manufacturing facility in Fairport, NY. This position may require the candidate to be available for on call 24/7 coverage. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10/11 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.Responsibilities:
- Familiarity with Active Directory
- Limited support for corporate mobile devices
- Familiarity with cloud applications (Microsoft and 3rd party)
- Troubleshooting Cisco VPN connectivity
- Remediating/minimizing malicious code and computer viruses
- Remote connection/utilization
- Imaging and deploying PCs for end users
- Asset lifecycle management skills
- Various browser support (IE, Chrome, Safari, etc.)
- Installation/configuration of various software packages
- Installation/configuration of Security Software
- Printer/driver troubleshooting & installation
- IPT based Telephony Device Management
- ServiceNow (ticket management) utilization
- Deployment, configuration, and support of standard IP telephony
- Hardware ordering and inventory management
- Limited support for Mac OS and hardware
- Additional responsibilities may include:
o Documentation (records) management
o On-boarding (Training) of new hires
o Conference room support
o Vendor engagement (as needed)
o Project interaction/participation
o Customer scheduling/follow-ups
o End user equipment moves (disconnect/reconnect)
o Cross-team interaction and collaboration
o Standard device imaging via USB/PXE server(s)
o Smart-Hands tasks/functions to physically assist other IT teamsMeeting Support:
- Works across the media team, corporate events, and IT for meeting support and problem resolution.
- Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems.
- Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
- Knowledge of conference room audio and display devices
Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below)
- IT hardware installations
- Corning IT supported equipment component removal and installation
- Power cycling IT Equipment •Onsite/offsite technical assistance and troubleshooting
- Providing remote console access
- Escort IT Vendors for other IT Teams (where permitted)
- Procurement of IT goods and services
- Receiving/shipping of IT goods
- Ensures discreet handling of all business and maintains the highest level of confidentiality
- Prioritizes duties and works on several tasks simultaneously
- Demonstrates flexibility and willingness to change priorities at a moment’s notice
Education and Experience:
*Associate degree (preferred), minimum is HS Diploma or GED with relevant experience
** At least 1- 3 years Hardware Experience (beyond imaging/deployment)Preferred Certifications:
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+
**IMPORTANT** The candidate should also be aware of the following:The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.
Expected salary:
Location: Fairport, NY
Job date: Fri, 11 Jul 2025 01:14:16 GMT
Apply for the job now!
