Join Us AS IN Desktop Technician
Company: Resource Logistics
Job description: Tile : Deskside TechnicianLocation : Indianapolis Indiana (onsite)Rate :$23/hour on W2 (No Benefits)Job DescriptionAs a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily face-to-face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services Client. The candidate will also provide hands and eyes support to other IT teams including Audio Visual, Network, and Servers.Job DescriptionAs an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
- Manage a team of 25-30 technicians across locations
- Manage the reporting of SLAs, Adherence of SLA and contract
- Manage shift and shift planning including on call roster
- Manage Resource productivity
- Enable the team with training and development
- Ensure security compliance
- Ensure sufficient inventory level is managed across locations
Desired Qualifications:
- BS/BA in Computer Science, Information systems, or an equivalent combination of education
Experience:
- 4-7 years of experience in service delivery and End user hardware and software
- Configuration troubleshooting.
- Experience with various desktop systems, operating systems, and diverse technical environments.
- Excellent customer service orientation and verbal communication skills.
- Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
- Ability to install software for and troubleshoot a wide range of applications.
- Analytical thinking and problem-solving ability.
- CompTIA A+ certification or equivalent certification
- Flexible for travelling to remote sites or cluster
- Should be able to lift weight up to 30lbs at waist level
Expected salary: $23 per hour
Location: Indianapolis, IN
Job date: Sun, 20 Oct 2024 03:50:29 GMT
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