Urgently needed for 
HR & Operations Manager
Company: Stafford Technology
Pay Structure: SalariedWe are ACED = Accountable + Curious + Ethical + DrivenJOB DESCRIPTIONAccountability Chart Roles
1. LMA – Lead, Manage, Accountability
- Use actional KPI metrics to ensure individual operations team members and the operations team as a whole are meeting performance expectations
- Responsible for internal operations team (HR & Admin, Marketing) and outsourced finance resource
- Member of Leadership Team; participate in LT meetings
- Participate in Team L10 and offer support as needed
- Provide training and development to operations team members
2. Report and review company metrics
- Update and review company KPI reports weekly
- Review company P&L monthly
- Create new reports or research data as needed for company management
- Identify potential issues and opportunities; recommend solutions
3. Responsible for HR & Operations projects
- Monitor changes to laws, policies, or regulations in all locations where company is an employer; ensure compliant policies are in place
- Maintain and distribute compliant employee handbook(s) and/or documents
- Research and assess risks for becoming an employer in a new location
- Complete required audits or reporting, e.g. workers’ comp true-up, annual insurance audit, internal I-9 audit, compliance documentation, etc.
- Lead business insurance renewal process; provide documentation and research to prepare Owner for final decisions
- Execute or oversee additional employee needs, e.g. FMLA, extended leave
4. Oversee execution of ongoing HR tasks
- Act as internal expert on current and changing HR laws, processes, regulations, requirements, security risks, etc.
- Oversee weekly HR processes including payroll, benefits administration, employee onboarding and offboarding
- Solve issues related to weekly HR processes; act as backup to execute tasks
- Oversee HR-related reporting, e.g. year-end W-2s, 1095s, and similar
- Ensure HR-related inquiries and issues are handled in compliance with laws and regulations, accurately, and in a timely manner
5. Manage client contract requirements
- Review client-provided contracts for HR & insurance requirements; approve or flag concerns
- Capture all client-specific requirements (e.g. pre-hire screenings, billing process, audits or reporting, etc); maintain, update and share with team
- Provide COIs or other policy documents as requested by clients
- Track client contract and SOW expiration dates; alert team to upcoming dates
6. Lead Benefits Renewal Process
- Complete required applications or reporting required for renewal process
- Work with broker on evaluating benefit plans and options; provide recommendations to prepare Owner for final decisions
- Manage updates to benefit guide(s) and prepare for distribution
- Schedule and participate in open enrollment meetings
- Oversee open enrollment process and assist as needed
- Update onboarding process as required, based on benefits offered
7. Support Hiring for Internal Team
- Create job descriptions for new internal roles
- Manage internal hiring process; assist with job distribution, prescreens, interviews, candidate evaluation; keep process moving to meet timelines
- Oversee onboarding of new internal hires; support managers as needed
- Update and maintain job descriptions for current internal roles
- Oversee and support managers with annual reviews or other internal staff evaluation processes
- Main point of contact for internal HR issues
8. Vendor and Technology Management
- Act as one of the company Administrators for internal systems
- Build and maintain relationships with company vendors and suppliers
- Work with external resources to manage technology and business systems
- Monitor and manage renewal dates; assist with renewals as needed
- Evaluate and recommend new vendors as needed
9. Optimize Company Processes
- Ensure company processes are captured, current, and accessible to the team
- Look for opportunities to optimize company processes; watch for bottlenecks and barriers; challenge status quo to drive efficiencies
- Work with Leadership Team members to improve processes on their teams
- Support leadership, managers, and team members in efforts to streamline and improve processes
- Make recommendations on how technology can help team be more efficient
10. Remove obstacles and barriers to growth
- Stay current with industry trends and direction; participate in industry research or events
- Focus on operational strategy needed to grow the business; keep up with and help execute Visionary’s plans for growth
- Ensure clear communication across the organization, for both internal and external employees
- Act as the internal EOS champion; plan EOS meetings; share EOS methodology with new internal hires; ensure team is leveraging EOS tools and best practices
How Success is Measured
- Company in compliance with all HR, legal, insurance and other requirements as dictated legally or by clients
- Operations Team tasks completed accurately and within deadlines
- Payroll, onboarding and other HR processes executed accurately, on time every week
- Any notifications to employees completed per legal or supplier requirements
- All items requested by client or third-party received within required time frame
- Company processes are accurate, current, and followed by all employees
- Ensure DEI principles are incorporated throughout company processes
- Internal team is trained and consistently updated on industry and legal changes
- Positive feedback from employees and staff regarding service they received
How You’ll Be Successful
- Demonstrate company values at all times
- Bring enthusiasm, collaboration, positivity and team-oriented mindset to all projects
- Work collectively and leverage strengths of the whole team
- Be highly detailed, organized, and deadline-oriented
- Understand the core needs and workflows of our business and industry
- Create, manage, and follow effective processes to support company’s workflow
- Open to change; commit to learning processes first, then recommend enhancements
- Manage multiple projects at once, prioritize work appropriately
- Be responsive, work quickly, understand the speed and sense of urgency required
- Understand critical nature of the tasks you are responsible for (if completed inaccurately or late, there can be financial and/or legal consequences)
- Exhibit a high level of confidence and professionalism with employees and clients
- Build strong working relationships with all team members and suppliers
- Build and maintain expertise on general HR issues and employment law requirements
- Develop specific expertise about how HR and employment law applies to staffing
- Be proactive in researching and presenting possible solutions to solve problems
- Technologically proficient and advanced with MS Office suite; become comfortable working in all company systems and technology tools
- Exhibit excellent communication skills in person, email, text, phone, and video
- Participate in and contribute to collaborative team meetings
- Provide support to other internal team members as needed
- Track and meet individual success measures and company metrics
Requirements for Consideration
- Must Haves
- Associate’s or Bachelor’s degree, or equivalent work experience
- 5+ years of professional work experience
- 2+ years of management-level experience, with proven ability to contribute to and lead a team
- Experience with business operations, including systems, processes, reporting, project management and execution
- Experience with HR administration, payroll, benefits, legal compliance
- Excellent interpersonal skills; ability to collaborate and build consensus, make decisions, and lead teams to success
- Strong written and verbal communication skills across platforms (in person, email, phone, text, and video)
- Deadline-oriented – works quickly and with a sense of urgency
- Able to manage and prioritize multiple projects
- Organized with strong attention to detail, including calculations and reporting
- Technically proficient; experience working in database and/or payroll systems; advanced knowledge of MS Office suite
- Bonus Skills
- HR education and/or certification (e.g. CSP, SHRM, HRCI, etc)
- Interest in or experience with technology and/or creative industries
- Experience participating in work or extracurricular activities or organizations that emphasize teamwork
Decision Making Authority
This role must regularly exercise independent judgment in the following capacities:
- Interpret and implement internal HR policies and employment law requirements
- Apply independent judgment based on internal policies and outside research to answer HR, legal, and compliance questions
- Make independent decisions to solve issues related to completing payroll or onboarding tasks by evaluating and considering various possible courses of action
- Evaluate and determine which third-party suppliers best meet the needs of the company; negotiate pricing and terms
- Review client contracts and make decisions regarding compliance with terms
- Evaluate company processes and make decisions regarding improvement
- Input on personnel decisions for this role’s direct reports
- Determine how to correct or improve performance of operations team members
Physical & Mental Demands
While performing the duties of this job, the employee is regularly required to:
- Use a phone or computer to send and receive calls or texts
- Use a computer to read and respond to emails, type, search database to find and store information, conduct and participate in video meetings
- Speak and hear; communicate effectively with internal staff, talent, client, vendors, etc. in fluent English; read and write
- Stand or sit at a desk for up to 8 hours per day in our indoor office (and optionally, their home office); may alternate sitting or standing at will
- Frequently drive or transport self to and transport self into our office
- Participate in company in-person meetings or events
Expected salary:
Location: Worthington, OH
Job date: Sat, 05 Oct 2024 01:00:52 GMT
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