Hospitality Customer Experience Manager

Join Us AS Hospitality Customer Experience Manager

Company: Ricoh

Job description: Job Category: Service DeliveryDegree Level: High School GraduateJob Description: Hospitality Customer Experience ManagerPosition ProfileThe Hospitality Customer Experience Manager provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. This role supervises the day-to-day operations of Managed Services staff and is highly customer-facing. The position embodies both Ricoh’s and the client’s culture, ensuring a seamless and professional experience. Job Duties and Responsibilities

• Manage conflict resolution and scheduling for conference room bookings.
• Coordinate events and client meetings with cross-functional teams (AV, IT, Facilities, Concierge).
• Oversee the appearance and maintenance of all hospitality and facilities areas.
• Support clients and team members through clear communication and professional service.
• Prepare for key client visits and liaise with security staff.
• Document monthly activities for the Ricoh Monthly Management Report.
• Collaborate with Facilities Management to ensure meeting space functionality.
• Develop and maintain Standard Operating Procedures (SOPs) as directed.
• Ensure consistent adherence to SOPs.
• Maintain regular communication with the Site Manager.
• Manage kitchen, coffee, and office supply orders, inventory, and stocking.
• Communicate ongoing events, workflow, supply issues, and logistics with the Site Manager, key client contacts, and team members.
• Provide advanced administrative support including document editing, project coordination, and event planning.
• Assist with internal and external events and coordinate office-wide special events.
• Propose and organize team-building events.
• Assist with kitchen cleanliness, supply stocking, and inventory tracking.
• Serve as a concierge for guests, clients, and staff, including facility tours.
• Ensure conference rooms are properly supplied, set up, and reset throughout the day.
• Support all Ricoh-provided services on-site as needed.
• Represent the culture and values of both Ricoh and the client.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

• High school diploma or equivalent required; college education is a plus.
• 1-3 years of experience in the hospitality or service industry preferred.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and standard business software applications.

Knowledge, Skills, and Abilities

• Excellent written and verbal communication skills.
• Strong customer service orientation.
• Ability to work under pressure and manage multiple priorities.
• Goal-setting and prioritization skills.
• Awareness of current technology and industry trends.
• Proficient in event planning and coordination.
• Familiarity with workplace productivity services (e.g., visual communication, meeting room services, facilities management).

Working Conditions, Mental and Physical Demands

• Typical office environment with standard lighting, ventilation, and noise levels.
• Diverse work assignments requiring interpretation and application of complex information.
• Minimal physical effort; mostly sedentary with occasional walking, standing, bending, and lifting (typically under 10 lbs).
• Moderate dexterity required (e.g., keyboard use, hand tools, eye/hand coordination).
• Flexible work schedule may be required.

About Us:Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Expected salary:

Location: Los Angeles, CA

Job date: Sat, 24 May 2025 07:15:20 GMT

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