Join Us AS Help Desk Specialist (Lansweeper / Remote Desktop / Active Directory)
Company: Trigyn Technologies
Job description: Trigyn’s direct government client has an immediate need for a Help Desk Specialist in Albany, NY.Description:
Desktop support position that will respond to all service requests and document the details of a user request or issue.Duties include, but not limited to the following:
- Respond to all service requests.
- Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 staff, monitoring work queues, opening, updating and closing ITSM incidents.
- Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
- Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
- Installation of desktop hardware/ peripherals and printers.
- Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
- Installation of individual software packages, as needed for all users.
Mandatory Qualification:
- Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms – beyond that of a Programmer.
- Candidate is able to work independently, without assistance.
- 36 months experience managing support requests on a level 2 help desk, Hands on and End user-oriented support
- 36 months experience resolving hardware and software issues and troubleshooting Window 11 or OS.
- 36 months experience with the installation and support of O365 and Outlook in an enterprise environment.
- 36 months experience using Lansweeper, Remote desktop and Active Directory, all three are required.
- 36 months experience using ITSM service desks.
- 36 months experience configuring and installing windows-based hardware, software, peripherals, network printers and thin clients.
- 36 months experience imaging computers and ability to lift & carry equipment, including items that may weigh up to 50 pounds
- 36 months experience supporting RSA Console and Workspace1
- 36 months experience with assisting customers by phone, email and in person
- 36 months experience utilizing VMware vSphere to support virtual desktops
For Immediate Response call 732-640-2404, or send your resume to [email protected]TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.
Expected salary:
Location: New York City, NY – Albany, NY
Job date: Wed, 20 Aug 2025 02:27:54 GMT
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