Join Us AS Executive Desktop Support (ONSITE)
Company: Raytheon Technologies
Job description: Date Posted: 2025-05-13Country: United States of AmericaLocation: RIA32: Cedar Rapids, IA 400 Collins Road NE , Cedar Rapids, IA, 52498-0505 USAPosition Role Type: OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.Security Clearance: None/Not RequiredRTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses: Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.Position Overview:RTX Digital Technology (DT) team is seeking a highly motivated individual to provide dedicated support and productivity guidance to the RTX Executives and Administrative Assistants.This position will be based in Cedar Rapids, IA and will provide support locally and remotely in other regions.The position provides comprehensive technical support and training for PC hardware and software, smartphones, iPads/tablets and other devices used by executives and their admins.The Executive Support Technician delivers the highest level of service, providing immediate responsiveness to requests and issues and is available outside of standard business hours as necessary.The Executive Support Technician is also required to provide support at off-site events, with travel as needed.What You Will do:
- Handle 24\7 calls and emails from senior leadership and their administrative staff.
- Configuration of all executive/admin computer systems.
- Configuration and setup of printers/mobile devices (iPhones/iPads)
- Configure, set up and maintenance of all software and hardware systems
- Provide and coordinate remote event support as required by the executive(s) or Executive Support Manager. Some travel will be required.
- Provide all computer desktop/laptop support at executive’s home offices.
- Provide in office meeting support (Zoom, Teams, VTC).
- Work with Executive Support Leadership to develop, maintain, and document standard device configurations.
- Escalate to Executive Support Leadership and Infrastructure leads any issues that impact end user computer technologies.
- Communication, coordination and oversight into operational activities including technology refresh and key suppliers support services for Executives.
- Contribute to assurance that all incidents are resolved completely and promptly.
- Able to travel as needed to support offsite events.
Qualifications You Must Have:
- Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience
- 5+ years of applicable technical work experience in a professional/corporate service environment
- 5+ PC technical support, remote communications, local area and wireless networking
- Must be a US Citizen with ability to obtain a Top-Secret security clearance
- Must be able to travel up to 25%
Qualifications We Prefer:
- Windows 10 operating systems, MS Office 2016/O365, end user support, iPhones, iPads, VTC, printer, remote events, networking, software installation and configuration
- Outlook/iPhone/iOS troubleshooting skills and expertise
- Strong technology troubleshooting skills with the ability to resolve complex issues
- Strong technology skills with video conferencing systems including Zoom, MS Teams and Polycom systems.
Deliver high-touch, white glove IT support to C-level executives and VIPs, ensuring seamless technology experiences through proactive issue resolution, personalized assistance, and discreet, professional service in high-pressure environments.What We Offer: Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.Learn More & Apply Now!Work Location: ONSITEThe salary range for this role is 82,000 USD – 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.Privacy Policy and Terms:Click on this to read the Policy and Terms
Expected salary: $82000 – 164000 per year
Location: Cedar Rapids, IA
Job date: Wed, 21 May 2025 04:20:11 GMT
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