EUC- Desktop Support Lead 5505545

Join Us AS EUC- Desktop Support Lead 5505545

Company: Accenture

Job description: Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies For Diversity lists.As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.Key Responsibilities:Manage a Team of engineers to deliver following services: Experienced Technology and people lead to deliver following services: Provide support with basic imaging on large rollouts, troubleshooting of hardware problems.Support on escalation and resolution (if applicable) of software problems.Ensure that installations, relocations, and upgrades of software and hardware components PC configuration for new and existing employees and/or equipment in accordance with standards for the specified groups Basic cellular wireless support (email configuration) Repair or replace failed or defective parts.The replacement of components includes parts supplied by projects supported by Technology Services.The components include, but is not limited to the following: Receive and respond to work requests for scheduled activities within a pre-determined timeframe, installation / removal / replacement of desktops, laptops, printers, scanners and basic network hardware, Report maintenance actions and comments in the work request Hardware Inventory Management: Maintain an accurate inventory of desktops, laptops, printers, scanners, and network hardware, including tracking serial numbers, locations, and warranty information.Remote Desktop Support: Offer remote desktop support services to troubleshoot and resolve technical issues for employees working remotely or in satellite offices, ensuring seamless access to IT resources and systemsDevelop and maintain positive customer relations and professional service support of systems, software and hardware supportedRespond to NOC after hours for network outages and possibly restart switches as a quick fix attempt and escalate unresolved issuesDesktop Support with 6+ years of experienceGood communication and organizational skillsStrong customer orientationMicrosoft Deployment Toolkit (MDT) knowledge
Dell, HP and Lenovo certifications to repair desktops and laptops Microsoft Office Knowledge (MS OUTLOOK configuration)Windows wireless configuration knowledgeBasic Network Wiring and Infrastructure knowledge knowledge of Router & switches L1 support, network topology and L1 support Ex: Switches/Router Restart, Cabling & Wiring knowledgeBasic Qualifications:8+ years experience in Desktop Support8+ years experience with Microsoft Deployment Toolkit MDT knowledgeDell, HP and Lenovo certifications to repair desktops and laptops8+ years experience with Microsoft Office Knowledge MS OUTLOOK configuration & Windows wireless configuration knowledgeHS Diploma / GEDPreferred Qualifications:Tech Certification, Bachelors and AssociateBasic Network Wiring and Infrastructure knowledgeCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.Role LocationCalifornia – $85.57- $95.57/hourColorado – $85.57- $95.57/hourDistrict of Columbia –$85.57- $95.57/hourMaryland – $85.57- $95.57/hourNew York – $85.57- $95.57/hourWashington – $85.57- $95.57/hourAbout AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us atWhat We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.Equal Employment Opportunity StatementAccenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of theRequesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please for additional important information.Please read Accenture’s for more information on how we process your data during the Recruiting and Hiring process.

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Location: Nashville, TN

Job date: Wed, 16 Oct 2024 04:21:10 GMT

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