Join Us AS Desktop Technician
Company: Varite
Job description: Pay rate range: $30-34/hr.Title: Desktop Technician
Location: Long Island or NYC area; should be able to travel to *** Hospitals and outpatient locations.Operating Systems: Proficient in Windows 10/11
Hardware Troubleshooting and Installation: Experienced in diagnosing and repairing hardware issues with embedded clinical devices such as Hyland MDR.
Remote Desktop Services: Skilled in providing support through remote desktop tools
Networking: Capable of basic network troubleshootingPosition Summary:
- The Desktop Support Technician supports all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. The Technician ensures service level commitments and deliverables are met.
Duties and Responsibilities:
- Supports Service Delivery, adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)Gathers data and compiles reports on KPIs, SLAs and other relevant data for management review Participates in executing service delivery and supports management in accordance with standardized policies, procedures and processes across programs and operational units Assists with the development and implementation of short and long term solutions, including planning, testing and implementing new and enhanced systems, while remediating production impacting incidents and outages Coordinates with vendors on break/fix issues as necessaryImages, installs, and supports software for all workstation typesTroubleshoots, supports, and repairs hardware.
Qualifications:
- High School Diploma or equivalent required. Minimum of five (5) years technology service delivery experience in a corporate and high availability environment, required, including knowledge of end-user and network based hardware and software for Desktops, Laptops, MAC, printers, scanners, routers, switches, mobile devices. Experience with service delivery modes, processes, techniques and tools, required. Knowledge of Microsoft Operating systems (XP, 7) and Microsoft Office Suite software, and Microsoft technologies, including Active Directory, DHCP, DNS, GPOs, etc., required. Knowledge of Citrix, Networking (TCP/IP, DNS), required. Excellent written and oral communications skills as well as analytical and organizational skills, required. Experience with CA Desktop and Server Manager and CA Service Desk or other ticket tracking software, preferred. ITIL v3 Foundation or Six Sigma Certification, preferred.
Expected salary: $30 – 34 per hour
Location: New York City, NY
Job date: Thu, 07 Nov 2024 05:09:44 GMT
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