Join Us AS Desktop Technician 2
Company: Aditi Consulting
Job description: Payrate: $23.00 – $25.00/HourDay to Day Responsibilities:
- Flex between supporting customer calls/chats and performing on site(s) field services work for user technical assistance (dependent on demand and customer need)
- Configure, deploy, and support various computers, networking, phones, mobile devices, audio-video, and other equipment and software related to the end-user computing environment Also support PC refresh activities.
- Perform software installation and troubleshooting.
- Communicate and resolve issues in a professional and timely manner.
- Adhere to established SLAs for calls and tickets
- Assist users remotely using BeyondTrust application
- Troubleshoot issues related to Laptop/Desktop, Printers, Active Directory, and other IT applications
- Experience troubleshooting O365 Apps, internet browser, Network, VPN, Operating system, etc
- Documenting processes and maintaining knowledge base articles
- Use of knowledge base to identify solutions to user issues
- Collaborating with internal departments to ensure that IT needs are met
- Escalate, if required, unresolved problems to a higher level of support
- Diagnose & troubleshoot all IT related issues for Desktops, Laptops, Mobiles through remote access. MAC experience a plus.
- Installation, configuration and troubleshooting Office 365 products, Windows 10, Microsoft Authenticator, VPN, wireless, mobility, software deployment
- Troubleshoot issues related to hardware, network connectivity, printers, and software applications
- Working knowledge on Active Directory, group policies, Share drive, DNS, Network Permissions
- Engage service providers to solve other IT infrastructure issues
- Ensure compliance with all BSC policies & procedures in all related areas
- Troubleshooting for known errors and workarounds
- Self-motivated to find solutions to customer issues under guidance from senior members of the team
- Provide support from within the office (this is not a remote position)
- Assist with various projects as needed
- Ability to participate in on-call weekend rotation support
- Ability to lift 40 pounds
Requirements:
- Minimum High School Diploma required
- Software Skills Required: Ticketing System
Required Skills (top 3 non-negotiables):
- Organizational Skills
- Leadership Skills
- Ability to follow procedures
Preferred Skills (nice to have):
- Service Marketplace
- Supervisory Skills
Pay Transparency: The typical base pay for this role across the U.S. is: $23.00 – $25.00 per hour. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.For information about our collection, use, and disclosure of applicant’s personal information as well as applicants’ rights over their personal information, please see our Privacy Policy (https://www.aditiconsulting.com/privacy-policy).Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process. AI technology is used to gather data only and does not replace human-based decision making in employment decisions. By applying to this position, you agree to Aditi’s use of AI technology including calls from an AI Voice Recruiter.#AditiConsulting
Expected salary: $23 – 25 per hour
Location: El Dorado Hills, CA
Job date: Thu, 27 Mar 2025 03:39:36 GMT
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