Join Us AS Desktop Support Technician (The Troubleshooting Pro)
Company: Unreal Gigs
Job description: Are you passionate about hands-on technical support and solving IT issues quickly? Do you enjoy helping users navigate tech challenges and ensuring they have a seamless desktop experience? If you’re ready to be the go-to person for resolving desktop issues, our client has the ideal role for you. We’re looking for a Desktop Support Technician (aka The Troubleshooting Pro) to provide frontline support, maintain user workstations, and ensure everything runs smoothly.As a Desktop Support Technician at our client, you’ll assist users with a variety of technical issues, from hardware to software and connectivity problems. Your role will be essential in keeping users productive and systems running smoothly across the organization.Key Responsibilities: * Provide Hands-On Desktop Support:
- Respond to user requests for assistance with desktops, laptops, peripherals, and other IT equipment. You’ll handle issues in person, via phone, or remotely to resolve technical problems efficiently.
- Troubleshoot Hardware and Software Issues:
- Diagnose and fix problems with hardware components, software applications, and operating systems (Windows and macOS). You’ll resolve conflicts, errors, and other desktop-related issues.
- Install, Configure, and Update Workstations:
- Set up new workstations, including installing software, configuring network settings, and ensuring all hardware is functional. You’ll manage updates and upgrades to keep systems current and secure.
- Assist with User Account and Access Management:
- Support users with login issues, password resets, and access control. You’ll help maintain a secure environment by managing permissions and access levels appropriately.
- Document Solutions and Maintain Knowledge Base:
- Document common issues, troubleshooting steps, and solutions for reference. You’ll contribute to a knowledge base that helps improve efficiency and consistency in future support requests.
- Provide Guidance and Training to Users:
- Offer tips, training, and best practices for using desktop software and hardware. You’ll empower users to navigate common issues independently and maximize productivity.
- Support Network Connectivity Issues:
- Troubleshoot and resolve basic network connectivity problems, such as Wi-Fi or VPN access issues. You’ll ensure users remain connected and operational.
RequirementsRequired Skills:
- Technical Troubleshooting Expertise: Proficiency in diagnosing and resolving hardware, software, and connectivity issues.
- Knowledge of Operating Systems: Strong familiarity with Windows and macOS environments, including configurations and common troubleshooting methods.
- Customer Service and Communication: Excellent interpersonal skills to support users in a friendly and effective manner. You’re skilled at explaining technical issues in a way that’s easy to understand.
- Basic Networking Knowledge: Understanding of basic network concepts, including IP configuration, Wi-Fi troubleshooting, and VPN support.
- Documentation and Organization: Ability to document support tickets, solutions, and common issues for reference.
Educational Requirements:
- Associate’s degree in Information Technology, Computer Science, or a related field. Equivalent experience in desktop support may be considered.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are advantageous.
Experience Requirements:
- 1-3 years of experience in desktop or IT support, with a proven track record of resolving technical issues efficiently.
- Familiarity with support ticketing systems like Zendesk, Freshdesk, or ServiceNow is beneficial.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk) is a plus.
Benefits
- Health and Wellness: Comprehensive medical, dental, and vision insurance plans with low co-pays and premiums.
- Paid Time Off: Competitive vacation, sick leave, and 20 paid holidays per year.
- Work-Life Balance: Flexible work schedules and telecommuting options.
- Professional Development: Opportunities for training, certification reimbursement, and career advancement programs.
- Wellness Programs: Access to wellness programs, including gym memberships, health screenings, and mental health resources.
- Life and Disability Insurance: Life insurance and short-term/long-term disability coverage.
- Employee Assistance Program (EAP): Confidential counseling and support services for personal and professional challenges.
- Tuition Reimbursement: Financial assistance for continuing education and professional development.
- Community Engagement: Opportunities to participate in community service and volunteer activities.
- Recognition Programs: Employee recognition programs to celebrate achievements and milestones.
Expected salary: $60000 – 85000 per year
Location: San Francisco, CA
Job date: Mon, 11 Nov 2024 23:04:31 GMT
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