Join Us AS Desktop Support Technician Senior
Company: City of Atlanta, GA
Job description: Job Description:General DescriptionThe Sr. Desktop Support Technician will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24×7 operating environment. The Technician is responsible for “imaging” workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware. The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures. The technician will also provide helpdesk support to include answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools. Duties will require after-hours support. The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the department’s overall objectives.Responsibilities:Knowledge, Skills & Abilities:
- 3 years overall IT experience
- Office365, ServiceNow Ticketing System, Mac OS , Windows10,11, configuration, troubleshooting.
- User management in MS Active Directory / Azure Active Directory (creating, disabling, removing, resetting, configuring user accounts), managing user groups/OUs/permissions.
- User and permission administration and management in a domain (AD, GPO, groups OUs, password, login items, etc.)
- Knowledge and experience working with MS Exchange (On-premises and Exchange Online); Administering users, creating mailboxes, managing mailboxes, and e-mail addresses), Google Apps for Business (assigning users, enabling features, resetting passwords, etc., Microsoft 365 (assigning users, enabling features, resetting a password, assigning licenses, etc.), Adobe products, and other software or cloud systems
- Knowledge of Single Sign-On and Multi-Factor Authentication solutions such as Microsoft Authenticator.
- Hardware and software troubleshooting for desktops, laptops, mobile devices, wireless access points, switches, printers
- Networking basics: TCP/IP, DNS, DHCP, NAT, SSH, HTTP/HTTPS, IPSEC, L2TP, Firewall ACLs
- Apple iOS, Android-based mobile device configuration, app installation, and device management
- Antivirus software configuration, usage, and installation such as Wi
- Virus and malware removal using common AV and anti-malware software packages.
- Experience in performing hardware installation and configuration of printers, scanners, web cameras, projectors, and Audio Video equipment.
- In-depth knowledge of or experience with supporting Xerox printers/copiers is a plus.
Non-Technical Skill(s): Excellent Customer Service is a must and be able to manage multiple projects and/or tasks concurrently. Must be a self-starter & be able to use own judgment/initiative to undertake activities with minimal supervision. The Candidate must also have excellent oral & written communication skills.Organizational Expectations: The successful candidate must be able to work 8:15 am to 5:00 pm Monday through Friday. Work a remote on-call rotation schedule that consists of Friday to Friday,10:00 pm to 6:00 am answering customers’ calls via city-issued cell phones unlocking accounts and putting on tickets. Agreeing to work the following week only 4 days.Clean driving/criminal record, ability to follow directions and solve problems under pressure while maintaining a professional demeanor. Work collaboratively with others to achieve team & organizational goals; prioritize projects and/or tasks; provide constructive input to achieve team goals; deliver a customer-focused, responsive service to customers; support efforts to enhance business efficiency & effectiveness; demonstrate a positive, “can-do” attitude; respond constructively to new information, changing conditions, & unexpected obstacles, Use time efficiently, ability to follow procedures and take directionQualifications:Minimum Qualifications Education and Experience· Associate’s degree in computer science or completion of appropriate technical course related to personal 4 years’ of work experience in desktop support.Preferred Education & Experience· Bachelors degree in computer science or a related field and 4 years’ of work experience providing desktop support to organizational users.Licensures and Certifications· None required.Essential Capabilities and Work EnvironmentRequired physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.
Expected salary:
Location: Atlanta, GA
Job date: Fri, 20 Sep 2024 23:22:56 GMT
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