Desktop Support Technician L2

Join Us AS Desktop Support Technician L2

Company: Milestone Technologies

Job description: A Desktop Support Specialist is responsible for:

Providing technical assistance to customers regarding hardware and software applications.
Troubleshooting and diagnosing technical issues.
Assessing and understanding user needs and recommending technical fixes.
Installing new programs and managing updates.
Providing on-site or remote technical assistance.
Setting up computer hardware systems.
Configuring software applications.
Updating antivirus software.
Addressing user tickets regarding hardware, software, and networking issues.
Managing, maintaining, and upgrading computer systems and peripherals.
Training users in basic hardware and software usage.

Requirements:

High School Diploma or GED. College Education is preferred.
Valid driver’s license and reliable transportation. (Background check is required).
Previous experience working in an IT support role, preferably four or more years’ experience
Previous work-related experience in a customer service-related role could be a plus
Minimum of an associate degree or OND in computer science, information technology, or in a related field
Excellent IT skills and knowledge of troubleshooting computer-related issues, both hardware and software, as well as desktop, laptop and mobile devices
Knowledge of Microsoft system center configuration manager, VMWare virtual desktop infrastructure, encryption software, as well as other software can be an added advantage
Knowledge of TCP/IP, DNS and DHCP is desired
Good communication skills, both oral and written
Ability to meet new people and commence conversations
Ability to multitask effectively and work in a fast-paced environment.