Join Us AS Desktop Support Technician L1
Company: Milestone Technologies
Job description: Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.
- IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software
- Monitoring and maintaining computer systems, video conferencing, and networks within the office
- Follow SOP documentation and escalate issues appropriately to higher-level staff
- Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system
- Working closely with the IT support team in Amsterdam to learn and identify issues in the office
- Mobile support: iOS, Android, Windows Mobile
Skills
- Strong service-oriented mentality
- Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required
- Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile
- Basic networking knowledge
- VPN, network connectivity including 11x, TCP/IP, DHCP
- Recent experience with remote access and remote-control tools to support remote
- Not required, but a plus: Service-Now, JAMFSCCM, CrashPlan, Zoom, Okta, and Ring Central
#LI-IF1
Expected salary:
Location: Santa Clara, CA
Job date: Thu, 29 May 2025 04:04:27 GMT
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