Join Us AS Desktop Support Technician III
Company: Veterans First Initiative
Job description: Desktop Support Level IIIFT Hourly SCA PositionHomestead AFB, FL ONSITE ROLEVeterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale. VFI is certified by the Department of Veterans Affairs as a Service-Disabled Veteran-Owned Small Business (SDVOSB).VFI seeks an experienced, professional Desktop Support III to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services ONSITE at Westover, ARB.All Candidates must possess a current DoD Secret Clearance or be capable of obtaining one. They must also be certified in Sec+.Location: Homestead, AFB, FLSchedule: Monday – Friday, HoursTravel: Minimal, less than 10%Duties and ResponsibilitiesThe Desktop Support II is responsible for
- Diagnose and resolve customer-reported system incidents, problems, and events.
- Administer accounts, network rights, and access to systems and equipment.
- Troubleshoot system hardware and software.
- Skill in identifying possible causes of system performance or availability degradation and initiating actions needed to mitigate this degradation.
- Knowledge of systems administration concepts.
- Knowledge of the operations and processes for incident, problem, and event management.
- Knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems [GPSs]).
- Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
- Develop a trend analysis and impact report.
- Knowledge of cloud computing service models, such as Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
- Knowledge of iOS and Android Operating Systems
- Knowledge of VMware WorkspaceOne Mobile Device Manager
- Troubleshoot VMware WorkspaceOne enrollment issues
- Troubleshoot VMware WorkspaceOne Application Assignment issues
Required Qualifications
- Recommend 3+ years of experience managing network modernization work or system projects of similar scope and complexity
- Experience as a desktop support technician or equivalent.
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Superb time management skills.
- Clear written and verbal communication.
- Forbearing, flexible, and supportive
- Sec+ Certification
Required Education / Experience
- Active DoD Secret clearance
VFI offers competitive compensation and comprehensive benefits packages, including medical, dental, and vision insurance; employer-paid life, short-term, and long-term disability insurance; retirement plans with employer contributions; paid time off; holidays; opportunity for advancement; and a respectful and collaborative work environment.Application Instructions: Please apply on our website at: .VFI is an equal opportunity employer and makes employment decisions without regard to race, religion, national origin, color, gender/gender identity, sexual orientation, disability or protected veteran status.
Expected salary: $26 – 27.5 per hour
Location: Homestead, FL
Job date: Sun, 08 Sep 2024 22:45:16 GMT
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