Desktop Support Technician II (Onsite)

Join Us AS Desktop Support Technician II (Onsite)

Company: Elbit Systems of America

Job description: Job Summary:The Desktop Support Technician Level II is to maintain and monitor end-user workstation and productivity on local area network while also performing a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and networks are within company standards.Responsibilities and Tasks:

Displays knowledge of technology fundamentals needed for technician role
Provide primary and secondary support for users of desktop computers and peripherals
Provide primary support for client computer access to network resources
Analyze, support and resolve customer technical issues including, malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop
Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes
Coordinate issues and solutions with other IT support personnel and users
Respond to user issues in a timely and effective manner
Work as a member of a team and provide off-hours support when required
Available to work On-Call after hours on a scheduled rotation
Available, as needed, to go onsite after work hours at the Elbit America facility to assist resolution of IT outages or other IT-related tasks
Use tracking system to document issues and resolutions
Ensure compliance with established company security policies and accepted risk impact to the business
Maintain configuration management documentation
Perform system or network administrative functions (review of system logs, backup activity, etc.)
Provide remote support throughout U.S. and other Elbit Systems world-wide locations as needed
Ensures information systems are operated, maintained, and disposed of in accordance with security policies and procedures as outlined in the security plan
Executes the continuous monitoring strategy conducting security control assessments for all information system security controls in the security plan
Ensures audit records are collected and analyzed in accordance with the security plan
Serves as the security representative member of the Configuration Control Board (CCB) for configuration management

Education, Experience & License or Certification:

Associate or bachelor’s degree or equivalent combination of education and related experience
Functional (Using Skill Set): 1-5 years
Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication
Thrive in fast-paced environment, yet be patient at explaining technical issues to customers
Exceptional customer support and communication skills verbal and written
Excellent attention to detail and committed to following tasks through to completion
Ability to multitask in a fast-paced environment with competing priorities
Working knowledge of PC hardware, network printing and troubleshooting
Experience working in a support request ticketing system and managing/prioritizing workload and multiple support requests a plus
Experience supporting Windows OS 7/10/11 Desktops and MS Office Suite of products
Must be able to obtain DOD security clearance