Join Us AS Desktop Support Technician II
Company: Zachry Group
Job description: Job Description:This position is responsible for ensuring customer satisfaction of end users and peers by resolving their reported technical issue in a vigorous, professional, and sincere manner. The Desktop Technician Level II ensures that service delivery adheres to company standards. This individual will have an in-depth knowledge of the Zachry environment with a desired goal of effectively delivering exceptional support to our end users from a remote IT Service Desk environment. Ensuring timely incident resolution and superior customer service is a primary objective for the Desktop Technician Level II role.Responsibilities:
- Image PC’s and deploy applications using SCCM
- Install, replace and configure hardware, as well as install and configure all standard business and engineering software
- Perform hands-on advanced troubleshooting of Windows 10 OS, user desktops/laptops, printers, mobile devices, and peripheral devices
- Install and troubleshoot O365 applications (Teams, SharePoint, OneDrive and MS Office)
- Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server)
- Manage Active Directory user accounts, including creating, deleting, modifying user accounts, and dealing with more complex account lockout issues
- Documentation of IT processes to be utilized by the Service Desk and technical teams where needed
- Perform general user and copier location moves for existing setups
Qualifications:
- Hands-on experience with imaging, deploying machines and troubleshooting
- Experience with administration and support of PCs utilizing Windows 10 OS and Office 365 products
- Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wireless
- Professional experience in customer service
- Candidate must be detailed oriented
- Good communication and documentation skills
- Ability to elicit cooperation and action from individuals over which there is no supervisory relationship
- Overtime work may be required
PREFERRED QUALIFICATIONS:
- IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco Associate
PHYSICAL DEMANDS:
- Ability to lift and carry up to 25 pounds
- Ability to kneel and run cables under desks and other office furniture
WORK ENVIRONMENT:Work will be in a conservative corporate office environment operating and functioning at a fast pace. Working out of cubicles near other various colleagues who are also in cubes. Some may refer to these workspaces as cube farms. Our corporate campus includes an on-site café with various daily breakfast, lunch and snack-time selections, a sizeable fitness center equipped with various state of the art work out equipment & weights, outdoor walking/jogging-path, herb garden, basketball half-court, sand-volley ball court, soccer field, as well as a clinic with a certified nurse practitioner. Office noise will be low and generally consist of cube neighbors’ phone-calls, conversations and/or laughter. You can expect people to treat you with friendliness and respect throughout the Zachry campusThe above description covers the fundamental responsibilities of the Desktop Technician Level II position. It shall not be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day.Zachry Group is America’s pacesetter in turnkey construction, engineering, maintenance, turnaround and fabrication services in the power, energy, chemicals, manufacturing and industrial sectors. It works with customers to plan, build, and renew their most critical facilities, so they can achieve their immediate and long-term goals, all at the highest safety standards. Zachry Group operates 35 offices, and averages 20,000 employees working in more than 400 locations nationwide. Please visit for more information.Company Benefits:Meaningful WorkTeam-Based CultureOpportunity for GrowthZACHRY GROUP is dedicated to providing a Safe and Drug Free work environment; and is an Equal Opportunity Employer.
Expected salary:
Location: San Antonio, TX
Job date: Sat, 17 Aug 2024 04:16:38 GMT
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