Join Us AS Desktop Support Technician II
Company: Invivoscribe
Job description: Invivoscribe is an industry pioneer, dedicated to Improving Lives with Precision Diagnostics®. Invivoscribe has been the global leader in driving international standardization of testing and accelerating patient access to the newest and best cancer treatments for over 25 years.Headquartered in sunny San Diego, California with locations across the world, we offer a comprehensive portfolio of products and services. We work with key collaborators to develop molecular assays, reagents, controls and bioinformatics tools under ISO 13485 design control that are used by over 700 clinical laboratories in over 160 countries.Our global network of laboratories offers internationally standardized next generation molecular and flow cytometry panels to support drug development and accelerate drug approvals worldwide. We work with pharmaceutical partners and international regulatory agencies across the globe to develop companion diagnostics, which are necessary to gain approval of new drugs and treatments for cancer patients. Our harmonized ISO15189 accredited and CLIA/CAP clinical laboratories offer a test menu focused on biomarkers which are clinically actionable to support therapeutic decisions, measurable residual disease (MRD) testing, patient stratification, and trial enrollment, all designed to accelerate approvals of new oncology drugs and treatments.For 25 years, we have been at forefront of precision diagnostics, and we’re just getting started!We are looking to add a Desktop Support Technician II to our Information Technology Department. The IT Help Desk is the central point of contact for all IT-related service requests and incidents. The Desktop Support Technician provides internal technical support for the Company’s global user and laboratory workstations, applications and related technologiesCore Responsibilities Include:
- Configures, troubleshoots and maintains new, upgrade and replacement end-user desktop/laptop computers and telephones, including software installation and configuration.
- Provides technical support and user training on IT equipment and systems in a professional, helpful manner.
- Provides IT on-boarding training to new hires.
- Installs and configures new IT equipment and maintains installation images for each supported hardware type.
- Accurately records, tracks and documents user requests utilizing a ticket tracking system.
- Maintains a complete and accurate inventory of the Company’s IT assets.
- Tracks consumption and inventory levels of computer peripherals and consumables such as printer toner cartridges, headsets, keyboards and mice. Places re-order requests when appropriate.
- Follows established policies and standard operating procedures for ensuring the security and integrity of the Company’s global network and information systems.
- Maintains a working understanding of the Company’s global IT infrastructure.
- Maintains an updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and/or participating in professional organizations.
You Bring:
- B.S. in a computer-related field of study and 2+ years desktop support experience in a heterogeneous enterprise network setting. Equivalent combination of education, certifications and work experience will be considered.
- CompTIA, Microsoft or similar IT certifications are beneficial.
- Prior experience working with regulated or validated IT systems is beneficial.
- Experience supporting common Microsoft Windows operating systems (Windows 10 and newer).
- Experience supporting common business software platforms such as Microsoft Office 365, Microsoft Teams, Microsoft Intune, Adobe Creative Suite, etc.
- Experience with supporting MacOS is a plus.
- Experience with TeamViewer or similar remote access tools is desired.
We Bring:
- A beautiful modern facility centrally located in San Diego County, with many jobs conducive to a hybrid work from home arrangement.
- A diverse and inclusive work environment where you will learn, grow, and make new friends.
- A well-stocked breakroom with hot and cold beverages, snacks, refrigerator and pantry items to get you through the day.
- Competitive salaries and discretionary bonus program, incentive stock options, amazing benefit options, a 401k plan with a fully vested employer match, and generous time off benefits that include floating holidays.
Invivoscribe is an Equal Opportunity Employer.
Expected salary:
Location: San Diego, CA
Job date: Thu, 10 Apr 2025 01:12:09 GMT
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