Join Us AS Desktop Support Technician – DST
Company: NavitsPartners
Job description: Title: Desktop Support Technician
Location: New York, NY 10029
Duration: 6 MonthsJob Description:
The Desktop Support Technician will provide front-line IT support for a healthcare enterprise, handling service desk inquiries, troubleshooting hardware and software issues, and assisting with telecom systems management.Key Responsibilities:
- Support computer hardware, operating systems, networks, and applications.
- Install and configure desktops, laptops, printers, and mobile devices.
- Troubleshoot and resolve issues in a multi-office environment.
- Conduct mobile device audits and manage inventory.
- Analyze invoices for compliance with vendor contracts.
- Document resolutions in the ServiceNow ticketing system.
- Provide support for password resets and Microsoft Office issues.
- Collaborate with vendors on telecom claims and system updates.
Qualifications:
- Bachelor’s Degree in a relevant field.
- 1 year of experience in IT support, preferably in healthcare.
- Proficiency in Windows 7 & 10 and Microsoft Office Suite.
- Experience with ServiceNow and remote support tools.
- Excellent problem-solving and communication skills.
- Customer service-oriented.
Preferred Skills:
- ITIL Certification (a plus).
- Ability to lift and install equipment up to 50 lbs.
- Experience with mobile devices (iOS, Android).
Expected salary:
Location: The Bronx, NY
Job date: Thu, 19 Sep 2024 22:15:15 GMT
Apply for the job now!
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