Desktop Support Technician

Join Us AS Desktop Support Technician

Company: Northfield Hospital & Clinics

Job description: Job RelationshipsDepartment: Information Technology SolutionsSupervisor: Manager of Information Technology SolutionsSupervises: NoneJob SummaryThe Desktop Support Technician provides frontline technical support for all end-user computing devices, systems, and peripherals. This role is responsible for deploying, maintaining, and troubleshooting a wide variety of hardware and software used by internal staff, external partners, and providers. The technician ensures optimal performance and availability of desktop, mobile, and telecommunication technologies that support patient care and business operations. As a key member of the IT team, this individual plays a vital role in delivering excellent customer service, maintaining systems security and compliance, and supporting ongoing digital transformation initiatives within a healthcare environment.CompensationWe are committed to providing wage ranges for all open positions. Please note that the specific compensation for this role will be determined based on experience, education and internal equity considerations. The annual wage range for this position is $57,116.80 to $80,641.60, based on a 1.0 FTE. This reflects the base salary.Key AccountabilitiesDevice Lifecycle ManagementDeploy, maintain, and troubleshoot desktops, laptops, mobile devices, printers, phones, and related peripherals.Prepare systems using standardized imaging and provisioning tools; ensure security and compliance configurations are applied.Technical Troubleshooting & SupportResolve technical incidents related to hardware, operating systems, and enterprise applications.Respond to end-user service requests via IT service management (ITSM) tools in alignment with established SLAs.System Integration & ConnectivityEnsure seamless integration of endpoint devices with authentication systems, email, file servers, virtual platforms, conferencing tools, and business applications.Maintain reliable connectivity to networks, including VPN, wireless, and shared drives.Documentation & Knowledge SharingMaintain detailed and accurate documentation of procedures, configurations, asset inventories, and technical resolutions.Contribute to internal knowledge bases and best practice guides.Field and Remote SupportProvide onsite technical support at remote clinics or facilities, including setting up for new locations, relocations, and events.Support remote users with secure and efficient access to organizational resources.Security & ComplianceAdhere to IT security protocols and HIPAA compliance requirements.Identify and report vulnerabilities or compliance risks related to endpoint devices.After-Hours CoverageParticipate in scheduled after-hours and weekend on-call rotation to support critical issues or planned maintenance.Continuous ImprovementProactively identify recurring issues and recommend process or technology improvements.Stay current on industry trends, operating systems, device management technologies, and emerging tools relevant to desktop support.Other DutiesParticipate in special projects or technology rollouts as assigned by IT leadership.Required QualificationsMinimum 2 years of experience in a technical desktop support or IT field support role.Strong knowledge of Windows OS, Active Directory, Office 365, device imaging, endpoint management tools, and common enterprise applications.Familiarity with IT ticketing systems (e.g., Freshservice, ServiceNow).Customer-centric mindset with a focus on delivering consistent and effective support.Demonstrated critical thinking, problem-solving, and time management skills.Strong written and verbal communication skills with ability to communicate technical information to non-technical users.Preferred QualificationsExperience supporting IT infrastructure in a healthcare setting, especially clinical end-user devices or applications.Certifications such as:CompTIA A+, Network+, Security+Microsoft Certified: Modern Desktop Administrator AssociateHDI Support Center AnalystExperience with device imaging tools (e.g., intune, SCCM) and configuration management.Demonstrated ability to work independently and manage small-scale IT projects or rollouts.Schedule80 hours per two-week pay periodStandard hours: 8:00 AM – 5:00 PM (flexibility to start or later if needed)On-call rotation: One week every 11th week, from Monday evening through the following Monday morningBenefitsPaid Time Off accrued on first paycheckMedical and Dental Insurance, Vision Discount PlanFlexible spending accountsLife, accidental death & dismemberment, disability insurancePension Plan ( with a 7.5% company match457(b) retirement plans availableTuition ReimbursementOn-site Continuing EducationFree on-site parkingOther benefits include our Qualified Bilingual Staff Program, Employee Assistance Program, and a variety of savings opportunities, including cafeteria, scrubs, and OTC medication discount from our pharmacy.About Usis a trusted, independent healthcare system with more than 800 employees. We’re recognized for our collaborative work environment and strong commitment to high-quality patient care. Our services span the full spectrum of hospital and clinical care, with our main hospital located in Northfield, MN, and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault, and Kenyon—along with Urgent Care locations in both Northfield and Lakeville. We offer care across 48 specialties and serve patients at 22 locations throughout the south metro and southern Minnesota.Whether you’re just starting your career or bringing years of experience, you’ll find meaningful opportunities, supportive teams, and a chance to make a real difference here.

Expected salary: $57116.8 – 80641.6 per year

Location: Northfield, MN

Job date: Thu, 17 Jul 2025 22:38:32 GMT

Apply for the job now!