Desktop Support Technician

Join Us AS Desktop Support Technician

Company: eXcell

Job description: At , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Bothell, WA. This is a Contract that is slated to go until 12/31/25 and will renew annually.Duties and Responsibilities:Responsible for shipping, receiving, and inventory controlImage systems with instructionPerform hardware repairs on laptopsProvide first / second level contact and problem resolutionImage / reimage laptopsProvide phone support for software issues using remote control softwareProvide extensive software support for client in-house developed softwareProvide timely communication on issue status and resolutionMaintain ticket updates for all reported incidentsInstall, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applicationsInstall, upgrade, support, and troubleshoot for printers / computer hardwarePerform general preventative maintenance tasks on computers, laptops, and printersPerform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipmentUse diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / softwareSkills and Qualifications:Bachelor’s degree or equivalent in Computer Science or related fieldMinimum 6+ months of IT experienceCompTIA A+ is highly desiredExperience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systemsBroad experience of IT with basic understanding of networks and serversMust have proven analytical, troubleshooting, and problem-solving skillsMust have proven ability to multi-task, effectively determine priorities, and meet SLAs.Must be adaptable and flexible in a fast-changing industry and work environmentExcellent communication, relationship-building, and internal customer service skillsThis position requires the ability to work in a project-based environment requiring flexibility and teamworkWage Range:
The hourly rate for this position is between $29.70 – $35.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.TM, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .#INDCCStaffing

Expected salary:

Location: Bothell, WA

Job date: Fri, 27 Jun 2025 03:10:49 GMT

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