Join Us AS Desktop Support Technician
Company: Virtual Technologies Group
Job description: Job Title: Desktop Support Technician
Company: Virtual Technologies Group (VTG)
Location: Anaheim/Tustin, CA
Travel: 10%
Position Type: Full-Time
Employee Type: 1099/Contractor
Compensation Range: $78,000 – $85,000Company Overview:Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.Position OverviewVirtual Technologies Group is seeking a dedicated and experienced Desktop Support Technician to provide exceptional end-user support to our clients, with a particular focus on municipal agencies and public safety organizations, including law enforcement. The ideal candidate will bring strong technical expertise, outstanding troubleshooting skills, and a professional, service-oriented approach to supporting critical IT operations.Day-To-Day Duties and Responsibilities
- Deliver on-site and remote desktop support for end users, ensuring minimal downtime and optimal performance.
- Respond to and resolve technical incidents and service requests via ticketing systems such as JITBIT or similar platforms.
- Support Microsoft Windows operating environments and associated hardware and software.
- Manage and troubleshoot mobile devices across Android and iOS platforms using mobile device management (MDM) tools.
- Maintain and support VoIP systems, including configuration and end-user assistance.
- Collaborate with municipal departments and public safety entities, ensuring compliance with security protocols and operational continuity.
- Accurately document all work, service requests, and incident responses.
- Maintain business licensure and proper insurance coverage at all times.
Minimum Qualifications
- Minimum 2 years of experience in IT end-user support.
- Proven experience supporting public sector environments, particularly municipal agencies and law enforcement.
- Proficiency with Microsoft Windows environments and support tools.
- Hands-on experience with mobile device management platforms.
- Understanding of VoIP technologies and troubleshooting.
- Valid business license and current insurance coverage.
Preferred Qualifications
- Microsoft Certified Professional (MCP) or equivalent certification.
- CompTIA A+ certification.
- Experience using JITBIT Help Desk or comparable ticketing systems.
- Local presence for on-site support and rapid response.
- References from previous or similar technical support engagements.
Why Join Us?
At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.Join a team that values innovation, collaboration, and professional development. Whether you’re looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career.Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.EEO Statement: (Standard)
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact [email protected].Powered by JazzHR
Expected salary: $78000 – 85000 per year
Location: Anaheim, CA
Job date: Sun, 22 Jun 2025 02:44:33 GMT
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