Join Us AS Desktop Support Technician
Company: Cynet Systems
Job description: Job Description:
- Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support.
- Candidate will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
- Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate.
- Provide customers with training and advice on DB related technologies and updates during service visit.
- Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge.
- Educate and share with customers on new technology and processes to enhance technology adoption.
- Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits.
- Utilise Service Now to record and track all incident related to service calls and appointments.
Skills and Experience:
- Strong people skills and a knack for problem solving.
- Excellent communication skills, both written and spoken.
- Excellent time management skills and can make decisions quickly.
- Previous experience supporting Investment Banking/financial environment is an advantage.
- Knowledge of financial applications and MS Office suite of products.
- Experience in customer service/support, client services, production support or technical support role working knowledge of Microsoft products such as O365, Teams, Windows OS 10/11.
- Working knowledge of Windows OS 10/11, Apple Mac, and Mobile device (Apple, Android).
- Strong technical skills related to desktop, mobile, End User compute environment.
Expected salary:
Location: Cary, NC
Job date: Tue, 10 Jun 2025 22:21:44 GMT
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