Desktop Support Technician

Join Us AS Desktop Support Technician

Company: Pomeroy

Job description: Job Description:Responsibilities:

On site (parks, resorts, and Disney buildings) daily installations for all hardware that is being refreshed, reimaged or memory installed
On site (parks, resorts, and Disney buildings) Service Level desktop incident resolution for cast members
Imaging and staging hardware
Wiping devices that are returned from the field for return to inventory
Install and configure software requested by Csst Member (MS Office 365, Adobe Creative Suite, VPN software, etc.)
Ticket management – manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC’s to download software and troubleshoot
Post Validation Support – Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced
Lift, carry and transport computer equipment

Skills:

Proven 3-5 years of PC desktop/laptop field deployment work with large scale operations.
3-5 years hands on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange.
Minimum of 3 years hands on experience with Win 7, Win 10 and MAC OS
Experience with Ticket monitoring systems (Service Now)
Hands on with large scale windows migration activities
Knowledge and experience of InTune
Proficient use of Microsoft Office Products (word, excel, PowerPoint)
Strong customer service skills (in-person and written)
Strong communication skills (in-person and written)
Ability to work under minimal supervision
Ability to work and multitask in a fast-paced and deadline-driven environment
Detail Oriented – ensure admin activities are completed, follow direction and processes

Behaviors:

Be punctual, it is critical that you start your day at your agreed starting time and subsequently manage your time to arrive on-time to Cast Member appointments
From the above, ensure you communicate when there is any deviation, both with supervisor and as needed Cast Member appointments
This role has many attributes, and it is imperative that you are flexible and deliver tasks that are assigned to you – across all EUC responsibilities

Other: