Join Us AS Desktop Support Technician
Company: Schumacher Auto Group
Job description: DescriptionJOIN OUR Schumacher FamilySchumacher Auto Group of the Palm Beaches opened its doors in 1971 starting with Schumacher Buick. It has achieved its growth by building a strong commitment to its customers and the community. We have an obligation to deliver the very best experience to our customers. With a strong focus on customer service, we have grown to be one of the top brands in South Florida. Schumacher carries a wide variety of vehicles, including Lincoln, Volkswagen, Infiniti, Volvo, Subaru, Chrysler, Dodge, Jeep, and Ram to name a few. Through this growth, we’ve never lost track of what made us successful for over 50 years: a strong focus on putting our customers and community first in everything we do.We are looking for dedicated, motivated, and top talent. Our philosophy is to always promote from within and advance and reward hard-working individuals. We offer the best compensation in the industry here in South Florida, and excellent benefit packages for our employees.Why Choose Us? Here’s just a few to mention…….
- Brand Icon Company in business for over “52 years.”
- Comprehensive Health Benefits Program to include – Low rates for high and low deductible medical plans with United Health Care a nationwide carrier; Met Life Dental Insurance; Met Life Vision Insurance
- Free Basic Life Insurance
- Supplemental Insurance (STD/LTD, Life Insurance, Legal Consultative Services, Health Savings Account)
- Employee Assistance Program (Consulting Services, Work/Life Balance Support)
- 401K Savings and Retirement plan with company match
- Paid Time Off to include vacation time, sick time, major holidays, bereavement leave
- Family Fund, a company contribution to support employees with medical hardships
- Degrees at Work Program; earn your Bachelor’s or Master’s degree along with books for FREE at our Delray location
- Discounts to our employees on vehicles, service, and parts
- Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
The Desktop Support Technician troubleshoots technical issues for all computer and printer equipment in the environment including all moves/add/changes to user locations. They will also install and configure the printers on the network. If the printer needs parts to keep it operational, a technician is responsible for the maintenance which includes ordering and maintaining inventory for installing the components on the machine along with consumable supplies for printing.Job description:
- Maintain and fix issues on LAN/WAN, VoIP telephone, AV systems, printers and other computing equipment
- Configure printing equipment as needed to ensure output adheres to company specifications
- Create and maintain print queues on the print server
- Performs routine maintenance and operation-related troubleshooting for printers, scanners, laptops, and desktop computers
- Ensure desktop computers interconnect seamlessly with various systems
- Protect passwords, data integrity, and file system security for the computing environment
- Resolve issues by carrying out problem analysis to implement temporary or permanent solutions
- Troubleshoot and repair hardware and network connectivity issues
- Upgrade and maintain desktop and printer systems.
- Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner
- Verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
- Accurately record, update, and document requests using the IT Ticket system, and any other duties as assigned by the company.
WHO ARE WE LOOKING FOR
- ·Ability to diagnose and resolve hardware, software, and network-related issues.
- Strong interpersonal skills to assist and communicate with end-users.
- Ability to analyze problems, develop solutions, and implement fixes efficiently.
- Prioritizing multiple tasks and handling urgent requests effectively.
- Ensuring system configurations, security settings, and updates are handled accurately.
- Ability to explain technical concepts in a simple, clear manner to non-technical users.
- Ability to work in fast-paced environments with constantly changing technologies.
- Working with IT teams to support company-wide technology needs.
- Knowledge of standard business applications (e.g., Microsoft Office, antivirus software).
- Understanding of desktops, laptops, printers, and peripherals.
- Managing user accounts, permissions, and security policies.
- Using remote access tools (e.g., TeamViewer, AnyDesk, RDP).
- Basic understanding of security best practices, antivirus solutions, and data protection.
- Experience with system recovery tools and backup strategies.
- All applicants must pass pre-employment testing to qualify for employment. Pre-Employment testing includes a successful background check and drug testing.
Schedule:
- 8-hour shift
- Day Shift
Education/Requirements:Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not always required).Schumacher Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Expected salary:
Location: Delray Beach, FL
Job date: Fri, 25 Apr 2025 03:58:24 GMT
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