Desktop Support Technician

Join Us AS Desktop Support Technician

Company: LingaTech

Job description: Location: Harrisburg, PA
Position Type: Onsite – 7:30am to 4pm
Contract Length: 1.5 months, with extensionPosition Overview:We are looking for someone to support workstations, laptops, Macs, and peripherals. They will ensure device compliance and health by addressing issues,Required Skills:3 years of experience deploying PCs and providing support to end users in a large enterprise environment (1,000 PCs+).3 years of experience developing, testing, and maintaining PC images.3 years of experience supporting PCs in a large domain environment.3 years of experience installing and configuring PC hardware and peripherals.3 years of experience repairing PCs by replacing hard drives, motherboards, memory, etc.3 years of experience with security, disk encryption, and anti-virus products on Microsoft Windows PCs, laptops, and Apple OSx MACs.3 years of knowledge of Active Directory and experience troubleshooting GPOs and name resolution.3 years of experience managing profiles and certificates on Microsoft Windows PCs, laptops, and Apple OSx MACs.2 years of experience supporting Microsoft Windows PCs, laptops, and Apple OSx MACs using remote tools (SCCM remote, RDP, ARD).2 years of experience providing application support for MS Office 365 on Microsoft Windows PCs, laptops, and Apple OSx MACs.1 year of experience integrating Macintosh systems into an Active Directory Domain environment.2 years of scripting experience with VBS and PowerShell (Highly desired).2 years of experience with Configuration Management Console queries and reporting (Highly desired).2 years of experience with SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize (Highly desired).2 years of experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT) (Highly desired).2 years of Microsoft Certification (Highly desired).
Preferred Skills:2 years of scripting experience with VBS and PowerShell.2 years of experience with Configuration Management Console queries and reporting.2 years of experience with SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.2 years of experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).2 years of Microsoft Certification.Change oriented – improve processes and confront difficult circumstances in creative ways.Demonstrated customer focus; building strong customer relationships.Effectively evaluate information to make correct decisions.Strong problem-solving skills, able to narrow scope of problems, eliminate irrelevant information.Strong team player – collaborate with others, be open to other ways of doing things.Interested in emerging technologies demonstrated through training and attending technical events.
Duties:Monitor incident queues, take ownership of issues, and assist customers as needed.Ensure all support tickets are kept up to date and well-documented.Provide documentation on issue resolutions for other teams, as needed.Monitor and report on PC issues, escalate problems, and collaborate with teams including SCCM, Active Directory, Security, and the IT Service Desk.Powered by JazzHR

Expected salary:

Location: Harrisburg, PA

Job date: Fri, 11 Apr 2025 04:38:17 GMT

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