Join Us AS Desktop Support Technician
Company: ApTask
Job description: About Client:
The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as Client, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch.
It delivers experience-enhancing solutions that power today’s digital workplace, Connect people, technology, and the edge with a seamless experience and Delivering everything you need for real-time collaboration, connection, and support.Rate Range: $22-$24/HrJob Description:
Technical Support:
- Provide end-to-end technical support for desktops, laptops, tablets, smartphones, printers, and other peripherals.
- Troubleshoot hardware and software issues, performing repairs, upgrades, and installations as necessary.
- Assist with network connectivity problems and support VOIP telephone systems.
- Manage hardware deployment, including building and deploying Windows (Dell) computers.
Customer Service:
- Serve as the first point of contact for technical support and service requests, both on-site and via phone or email.
- Build rapport with customers, ensuring a relatable and responsible interaction.
- Translate technical jargon into terms understandable by non-technical users.
- Document all activities and interactions in the ticketing system (e.g., ServiceNow).
Operational Support:
- Manage hardware retrieval from off-boarded staff and ensure proper asset tracking.
- Support public printing services by managing paper, toner, and device maintenance.
- Conduct hardware and application/tool testing in partnership with Desktop Engineering.
- Perform remote OS upgrades and assist with hardware configuration for staff.
Qualifications:
Experience:
- 2-5 years of related work experience in PC break-fix, or an equivalent combination of education and experience.
- Solid understanding of IT services and products.
- Experience with imaging and support; familiarity with tools like Ivanti, Microsoft Intune, or JAMF is a plus.
Education & Certifications:
- Associate’s degree or technical training preferred.
- A+ Certification or the ability to obtain within the first 6 weeks of employment.
Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.If you have any concerns or queries about your personal information, please feel free to contact our compliance team atApplicant Consent:
By submitting your application, you agree to ApTask’s (www.aptask.com) and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [email protected]. Message frequency may vary. Msg & data rates may apply.
Expected salary:
Location: Naperville, IL
Job date: Wed, 09 Apr 2025 22:52:29 GMT
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