Join Us AS Desktop Support Technician
Company: Quantaleap
Job description: Role : End User Technical Support Analyst
Location: Hybrid, Louisiana
Duration: Longterm
Job ID: SR-5225181Scope:
- Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
- Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.
Expertise and/or relevant experience in the following areas are mandatory:
- Customer Service Skills
- Windows Imaging and Driver Management
- User Profile analysis and migration
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
- Active Directory Domain Services
- Troubleshooting skills with basic hardware and software components
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third party software to be migrated and handled on a case by case basis
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Expected salary:
Location: Louisiana
Job date: Thu, 27 Mar 2025 01:12:37 GMT
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