Join Us AS Desktop Support Technician
Company: Systemart
Job description:
- Description:
- Job Description
- • Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
- • Apply policies to situations with minimal interpretation. Supervision Received/Provided: Performing project work as assigned under the supervision of a lead or manager.
- • Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.
- • Bachelor’s Degree preferred· Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Ability to provide technical support to computer users both on the telephone and face-to-face when necessary·
- • Strong amount of technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
- • Expert level knowledge in at least one of these areas. Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas·
- • Strong basic execution capabilities within functional areas of IT
- • Moderate proficiency in troubleshooting desktop computer issues, both hardware and software·
- • Ability to manage a work queue in a ticketing system Illustrative Responsibilities·
- • The focus of a service desk person is to stay at the service desk and service people over the phone.
- • Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
- • Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
- • For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.
- • Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
- • Apply policies to situations with minimal interpretation. Supervision Received/Provided: Performing project work as assigned under the supervision of a lead or manager.
- • Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.
- • Bachelor’s Degree preferred· Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Ability to provide technical support to computer users both on the telephone and face-to-face when necessary·
- • Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
- • Expert level knowledge in at least one of these areas.Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas·
- • Strong basic execution capabilities within functional areas of IT·
- • Moderate proficiency in troubleshooting desktop computer issues, both hardware and software·
- • Ability to manage a work queue in a ticketing system Illustrative Responsibilities·
- • The focus of a service desk person is to stay at the service desk and service people over the phone.
- • Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
- • Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
- • For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.
Expected salary:
Location: Santa Monica, CA
Job date: Sun, 05 Jan 2025 05:10:55 GMT
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