Join Us AS Desktop Support Technician
Company: Gray Construction
Job description: Overview:We are seeking an experienced Desktop Support Technician to work in our Lexington, Kentucky office (this is not a remote role).Why Gray?Gray is a fully integrated, global service provider deeply rooted in engineering, design, and construction, along with smart manufacturing and equipment manufacturing services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers: , , , , and .Founded in 1960, Gray’s robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world’s most sophisticated organizations. Still, these areas don’t define Gray—our people do. Passion, commitment, and a great team spirit all speak to the team members at Gray. :What we expect… (Essential Functions)Customer centric job position, that provides a wide array of IT services for Gray Team Members. Installs, modifies, and makes repairs to personal computer hardware and software systems. Provides technical assistance and training to system users, and provides remote support as needed. Coordinates adds, moves and changes of smart phone and tablets.
- An exceptional work ethic;
- Strong attention to detail and ability to work with a high degree of accuracy;
- Ability to work in a team environment;
- Knowledge of corporate IT security best practices;
- Assists the Helpdesk operations for Information Technology.
- Uses IT support call software to organize, sign off, and provide reporting on all service calls.
- Provides written documents of procedures and tasks assigned to the position.
- Installs new peripheral hardware on existing office systems.
- Analyses the usefulness of older hardware to work in conjunction with new software and hardware.
- Performs preventative maintenance of existing hardware.
- Advises department manager in hardware ordering related issues.
- Communicates with users regarding the schedule of new hardware deployment.
- Works with third parties for mobile device usage.
- Supports 2-3 current smartphone platforms and utilize MDM software.
- Ability to provide remote support relating to jobsite and satellite office computer troubleshooting.
- Ability to handle and organize multiple tasks.
- Other duties may be assigned.
:Who we want… (Requirements)The new team member is preferred to have a bachelor’s or technical/associate degree in a computer field; or a minimum one-year related experience. Any formal Microsoft, Cisco, Symantec, CompTIA, or other industry certifications a plus. Knowledge of Microsoft Windows 10 OS. Knowledge of Microsoft Office 365 and OneDrive. Knowledge of virtual conferencing solutions, Cisco WebEx preferred. Knowledge of iOS mobile devices. Any knowledge of Audio/Video solutions and setup a plus. Knowledge of current antivirus/ antimalware/ antispyware security software. Experience with imaging software highly desired. The selected candidate will have excellent communication skills. Must be physically present in the Lexington office.The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development. If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you.The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EEO DisclaimerGray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.#LI-DG1
Expected salary:
Location: Lexington, KY
Job date: Sat, 07 Dec 2024 03:54:26 GMT
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