Join Us AS Desktop Support Technician
Company: ACS Consultancy Services
Job description: Position Title: Desktop Support Technician(US Citizens Only)
Location: RemoteWe are currently seeking candidates who meet the following qualifications:Responsibilities:
- Respond to and resolve technical issues reported by users via helpdesk tickets, phone, or in-person.
- Provide support for hardware, software, and peripheral devices, including desktops, laptops, printers, and mobile devices.
- Diagnose and resolve hardware and software issues, including operating systems, applications, and network connectivity.
- Perform regular system maintenance and updates to ensure optimal performance.
- Install, configure, and maintain desktop hardware, operating systems, and applications.
- Assist with onboarding new employees by setting up workstations and user accounts.
- Collaborate with the IT team to resolve network-related issues and provide connectivity support.
- Support VPN access and troubleshoot remote connectivity problems.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Document processes and procedures to improve operational efficiency.
- Educate users on best practices, IT policies, and procedures.
- Provide guidance on software usage and basic troubleshooting techniques.
Qualifications:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or ITIL Foundation are a plus.
- Proven experience as a Desktop Support Technician or similar role.
- Experience with IT service management (ITSM) frameworks and tools.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in troubleshooting hardware and software issues.
- Experience with Active Directory, Office 365, and remote support tools.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications, please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Expected salary:
Location: Albany, NY
Job date: Sun, 01 Dec 2024 23:20:59 GMT
Apply for the job now!
