Join Us AS Desktop Support Specialist (Lansweeper / Remote Desktop / Active Directory)
Company: Trigyn Technologies
Job description: Trigyn’s direct government client has an immediate need for Desktop Support Specialist in Albany, NY.Description:
Desktop support position that will respond to all service requests and document the details of a user request or issue.Duties include, but not limited to the following:
- Respond to all service requests.
- Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 staff, monitoring work queues, opening, updating and closing ITSM incidents.
- Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
- Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
- Installation of desktop hardware/ peripherals and printers.
- Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture.
- Installation of individual software packages, as needed for all users.
Mandatory Qualification:
- Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms – beyond that of a Programmer.
- 24 months’ experience managing support requests on a Level 2 help desk.
- 24 Months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS.
- 30 months’ experience utilizing VMware vSphere to support virtual desktops including linked clones.
- 30 months’ experience using LanSweeper, Remote Desktop and Active Directory, all three are required
- 24 months’ experience using ITSM service desks.
- 30 months’ experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
- 30 months’ experience using SCCM to create and apply images.
- 30 months experience supporting Lotus Notes.
- 12 Months experience with the installation and support of Office 2016 in an enterprise environment.
- 12 months experience troubleshooting Windows 10 OS and applications.
For Immediate Response call 732-876-7629, or send your resume to RecruiterOR@Trigyn.comTRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, , ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.
Expected salary:
Location: New York City, NY – Albany, NY
Job date: Sun, 13 Oct 2024 04:18:59 GMT
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