Join Us AS Desktop Support Specialist
Company: Stefanini
Job description: Details:Stefanini Group is hiring!Exciting opportunity awaits, let us help you get started!Click Apply now or you may call: (248) 582-6511 / email: Deepak Tyagi ([email protected]) for faster processing!The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients’ desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.Job Description:
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager.
Job RequirementsDetails:Requirements:
- Windows 11 Support
- Building / Imaging machines
- Power up / Power down systems as needed
- Checking PC connectivity
- Moving of equipment when needed
- Floor walks to remediate reported
- End to end testing of installed devices
- Computer checkouts from scripted template
*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*About Stefanini GroupThe Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.#LI-DT1#LI-ONSITEPay Range:$ 30.00 – $ 35.00
Expected salary:
Location: New York City, NY
Job date: Tue, 19 Aug 2025 23:02:34 GMT
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