Join Us AS Desktop Support Service
Company: VDart
Job description: Role: Desktop Support Service
Location: Lake Forrest, IL(Onsite)
Duration: ContractExperience and Qualification:
- Experience providing deskside support to end-users in a corporate environment
- Excellent communication and customer service skills
- Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices
- Familiarity with remote access tools and techniques
- Ability to manage multiple priorities and work effectively under pressure
- Willingness to work flexible hours, including evenings and weekends, as required.
- Level 2 onsite or remote support for complex customer issues and requests
- Lead deployment of software releases, system upgrades and patches on end user devices
- Accountable for procurement and Asset management of end user devices
- Leading activities like customer relocations and departmental infrastructure build out
- Will analyze the symptoms of the problem to properly identify the cause of the issue in order to determine a solution
- Will triage issues such as physical layers, usernames and passwords
- Will uninstall/reinstall basic software applications, verify proper hardware and software set-up and assist with navigation of application menus
- Will perform onsite installations or replacements of various hardware components and software repair
- Will perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solution
- Familiarity with remote access tools and techniques
- Experience working with Active Directory and other directory services.
Key Skills: Desktop Support, Active Directory, Asset Management
Expected salary:
Location: Lake Forest, IL
Job date: Sat, 21 Sep 2024 22:26:12 GMT
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