Join Us AS Desktop support- Onsite
Company: MSys
Job description: ** **Long term***Onsite***Web Cam Interview Only***Description:Deadline to submit your candidate: No later than 4 pm est on Wed 8/13 (earlier is best)Technical Support Analyst 4ON SITE REQUIRED: 5 days/week. Parking not provided for contractors.ABOUT THE ROLEDMAS is seeking a local candidate for an on-site technical support and software deployment position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment and creating/deployment software packages.100% ON SITE Required from Day 1.ABOUT THE ROLE
- Performs software installations manually and via automated deployment tools and command line scripting
- Keep software updated on clients with the latest patches and updates
- Create software packages for ease of use and consistent deployments to agency
- Onboarding and offboarding both new and separating employees
- Supports and maintains user account information changes including system access rights, security, and system groups
- Manages and monitors customer IT issues using helpdesk tools – Keystone Edge (KSE), Shared Email Inbox, and SharePoint.
- Provides support over the phone, in person, and using remote control tools
- Acts as a liaison to ensure the delivery of high-performance IT support services
- Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers
- Provides recommendations to management for the improvement of systems and processes
- Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource
- Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)
- Creates documentation of work processes and procedures, and creates job aids for internal staff
Required Skills:
- Working knowledge of ManagEngine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, patching, and software vulnerability remediation.
- Working knowledge analyzing vulnerability reports to determine patching priorities.
- Strong customer service skills with a “Customer First” attitude
- Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
- Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones
- Excellent research and investigative skills
- Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking
- Experience in working with help request tracking and reporting tools
- Knowledge of IT concepts and trends and new technologies
- Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting
- Ability to communicate effectively verbally and in writing with individuals and groups
Required Skills:
- Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, p 3 Years
- Considerable experience creating and troubleshooting software packages, deployments, and client components. 2 Years
- Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts. 2 Years
- Windows Desktop OS 3 Years
- Active Directory 3 Years
- Microsoft365 2 Years
- Troubleshoot Hardware/Software 3 Years
Highly Desired Skills:
- A/V Support 2 Years
- Mobile Device Support 2 Years
Contact the recruiter working on this position:The recruiter working on this position is Shaji Ahmed
His/her contact number is +(1) (202) 4703255
His/her contact email isOur recruiters will be more than happy to help you to get this contract.
Expected salary:
Location: Richmond, VA
Job date: Mon, 11 Aug 2025 01:30:48 GMT
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