Join Us AS Desktop Support Engineer – Senior Associate
Company: Guggenheim Partners
Job description: Job Description:Position SummaryGuggenheim Securities Information Management (“GSIM”) is seeking an experienced Desktop Support Engineer to provide ‘white glove’ support for GS Senior Executives.This professional provides technical assistance to executives, resolves hardware and software issues, and maintains desktop systems to minimize downtime and enhance productivity. The role requires a combination of technical expertise, problem-solving skills, and excellent communication abilities.Essential Job Functions
- Provide Tier 2 technical assistance via phone, email, and in-person interactions to resolve executive user issues promptly.
- Respond to and review support requests, ensuring timely resolutions.
- Install, configure, manage, and maintain desktop systems, including Windows and macOS environments.
- Perform regular system backups, apply updates, and execute preventive maintenance to maintain IT system integrity.
- Diagnose and resolve hardware and software issues, including network connectivity problems.
- Work with executives to ensure business and personal technology work seamlessly from their home and office environments.
- Document solutions, maintain technical inventories, and contribute to a knowledge base for future issue resolution.
- Roll out updates and patches, testing them on non-critical systems before deployment to minimize disruptions.
- Perform preventive maintenance on organizational PC equipment.
- Participate in IT projects and initiatives as needed.
Preferred Qualifications
- A proactive, technically skilled individual with a passion for technology and user satisfaction.
- Proven experience in a desktop support or similar IT support role.
- Proven experience providing ‘white glove’ support to senior executives.
- Familiarity with supporting business and personal technology within an executive’s home environment.
- Excellent communication and customer service skills.
- Strong knowledge of Windows operating systems.
- Proficiency in managing user accounts, applying patches, and troubleshooting hardware/software issues.
- Familiarity with remote support tools and Active Directory is a plus.
- Relevant certifications such as CompTIA A+, Network+, or similar are preferred.
- Strong problem-solving and analytical abilities.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Commitment to continuous learning and adaptability to evolving IT landscapes.
Basic Qualifications
- Bachelor’s degree in information technology, or a related field. A master’s degree is preferred.
- 5+ years of experience working within a Technology department, providing end user support.
Work Location
- Currently, this role is expected to be in the New York office Tuesday – Thursday, with as needed travel to executive’s homes.
Salary
- Annual base salary between $125,000 and 150,000
- The base salary range represents the low and high end of the anticipated base salary range for this position. Actual base salaries may vary depending on factors such as location and experience. The range listed reflects base salary only, and the total compensation package may include other components such as incentive compensation.
About Us:Guggenheim Securities is the investment banking and capital markets business of Guggenheim Partners, a global investment and advisory firm. Guggenheim Securities offers services that fall into four broad categories: Advisory, Financing, Sales and Trading, and Research. Guggenheim Securities is headquartered in New York, with additional offices in Chicago, Boston, Atlanta, San Francisco, and Houston.Guggenheim is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.For more information, please visit GuggenheimSecurities.com, follow us on LinkedIn or contact us at [email protected] or 212.518.9200.Guggenheim Securities, LLC (“GS”) does not accept unsolicited resumes or applications. GS considers any resume or application to be unsolicited if (a) received from an entity or individual without a current recruiting agreement with GS or (b) submitted to anyone at the firm other than through the process set forth in the recruiting agreement between GS and the submitting entity or individual, and GS will not pay a fee to any entity or individual for such submission.
Expected salary: $125000 per year
Location: New York City, NY
Job date: Thu, 19 Jun 2025 03:11:35 GMT
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