Desktop Support Engineer (L2)

Join Us AS Desktop Support Engineer (L2)

Company: Kani Solutions

Job description: Location: Hamilton, MT (Onsite)
Hire Type: Permanent / Full TimeRequired Skills / Experience:
Experienced in Desktop Laptop, troubleshooting
Experienced in installation, configuration and OS troubleshooting
Experienced in Asset Management Should have experience in application support
Knowledge on iPhone configuration
Should have exposure to basic network troubleshooting
Exposure and understanding of ticketing tool, ServiceNow
Understanding of ticketing process incident/service requests
Understanding of SLA and meeting targets
Understanding of Service desk process of logging tickets and allocation
Understanding of Asset/inventory record process, System & Peripherals movements etc
Understanding to coordinate with vendors/principles
Understanding of client management, user response (email/verbal)
Managing SLAs for its respective sites
Hands-on experience on ticketing application
Knowledge of Hardware asset management
Working on incidents and requests, troubleshooting hardware and software issue
Experience to Installation and configure operating systems, applications and software/driver updates
Experience on remote assistance in PC set up, upgrades, troubleshooting
Hands-on experience on Microsoft excel
Preparing/updating reports for the tickets processed, Inventory report, keeping a track of assets/Stocks movement across sites
Keeping required documents handy and updated
Escorting third party engineers at site
Smart hand request/Hands and feet support for network/printer/firewall activities etc.
Packing and unboxing laptops
Quality Assurance Testing of laptops
Move equipment between Hub/tech Hub, Goods in and Loading Bay
Disposing equipment
Liaising with site facilities for maintenance of the Hub/tech Hub area
Monthly/weekly Inventory audit
Placing Hardware/accessories orders and managing Threshold stock
Handling Customer service support
Deskside Support calls
Receiving equipment from clients and updating stockroom
Managing stockroom
Should have worked in Manufacturing & Production line support from IT Perspective,
Infrastructure coordination, Small data center exposure, Server rack/unrack, POC with central team, factory support, manufacturing devices support.Soft Skills:
Excellent communication and conversation skills
Should have a great customer handling skills
Able to handle unforeseen situations
Can drive client’s value and its methodology.Other Skills / Experience:
Ability to work flexible hours from time to time to cover for other URGENT issues which may occur at the site.

Expected salary:

Location: Hamilton, MT

Job date: Mon, 23 Jun 2025 22:51:11 GMT

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