Join Us AS Desktop Support Engineer
Company: LanceSoft
Job description: Role: Desktop Support Engineer
Location: 5850 West 80th street, Indianapolis, IN 46278
Duration: 12 months100% Onsite!
Standard Business Hours!Looking to start ASAP and would also have travel the first 4 weeks to our Libertyville site for training.Job Description:
- The primary focus of the Desktop Support Engineer I will be supporting end-users in a fast-paced, growing biotechnology company. The key deliverables for this role are high-quality and positive customer service, while meeting or exceeding SLAs.
- Provide Tier 1/Tier 2 support for desktop/laptop platforms, Windows and Mac OS, directory services, print services, telephony, and A/V systems. Assure timely and quality customer service to all customers; promote positive service relationships and contribute to supportive and cooperative work environment.
Qualification-
- Bachelor’s degree or AA with 10+ years of related experience configuring, troubleshooting and performing preventative maintenance for desktop/laptop, printing, AV, telephony devices as well as collaboration and productivity tools.
Top Skills-
Technical Proficiency in Windows and Microsoft Applications:
- Strong knowledge and experience in supporting Windows operating systems (Windows 10, Windows 11).
- Proficiency in troubleshooting and supporting Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other Microsoft applications.
IDF and Network Support:
- Experience with Intermediate Distribution Frame (IDF) management, including patching, cabling, and network troubleshooting.
- Understanding of network protocols, IP addressing, and basic network configuration.
Customer Service and Communication Skills:
- Excellent customer service skills with the ability to communicate effectively with end-users to understand and resolve their technical issues.
- Strong verbal and written communication skills to provide clear instructions and document support activities.
Problem-Solving and Troubleshooting Abilities:
- Strong analytical and problem-solving skills to diagnose and resolve hardware, software, and network issues efficiently.
- Ability to work independently and prioritize tasks in a fast-paced environment.
Experience with IT Support Tools and Systems:
- Familiarity with IT service management (ITSM) tools such as ServiceNow.
Knowledge of remote support tools and techniques to assist users in different locations.
Expected salary:
Location: Bothell, WA
Job date: Thu, 19 Jun 2025 00:49:56 GMT
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