Desktop Support engineer

Join Us AS Desktop Support engineer

Company: Cognizant

Job description: Desktop SupportJob SummaryWe are seeking a dedicated Systems Engineer with 2 to 4 years of experience to join our team. The ideal candidate will have strong technical skills in desktop support and will work in a hybrid remote model. This role involves day shifts and does not require travel. The Systems Engineer will play a crucial role in ensuring the smooth operation of our IT infrastructure providing remote desktop support and contributing to the overall efficiency of our systems.Responsibilities

Provide remote desktop support to end-users ensuring timely resolution of technical issues.
Oversee the installation configuration and maintenance of desktop systems and software.
Monitor system performance and troubleshoot issues to ensure optimal functionality.
Collaborate with other IT team members to implement and maintain IT policies and procedures.
Conduct regular system updates and patches to maintain security and performance.
Assist in the development and implementation of IT projects and initiatives.
Ensure compliance with company IT standards and best practices.
Maintain accurate documentation of system configurations changes and issues.
Provide training and support to end-users on IT systems and software.
Participate in the evaluation and selection of new IT tools and technologies.
Support the IT team in disaster recovery planning and execution.
Contribute to the continuous improvement of IT processes and workflows.
Communicate effectively with stakeholders to understand and address their IT needs.

Qualifications

Possess a strong technical background in desktop support with hands-on experience.
Demonstrate excellent problem-solving skills and attention to detail.
Have experience with remote desktop support tools and technologies.
Show proficiency in installing configuring and maintaining desktop systems and software.
Exhibit strong communication skills and the ability to work collaboratively.
Have a good understanding of IT security practices and protocols.
Be capable of managing multiple tasks and priorities effectively.
Display a proactive approach to identifying and resolving technical issues.

Certifications Required