Join Us AS Desktop Support engineer
Company: Cognizant
Job description: Job SummaryWe are seeking a Systems Engineer with 2 to 4 years of experience in Desktop Support for a hybrid remote work model. The ideal candidate will provide technical support and ensure the smooth operation of desktop systems. This role requires a proactive individual who can troubleshoot and resolve issues efficiently contributing to the overall success of our IT infrastructure.Responsibilities * Provide technical support for desktop systems ensuring smooth operation and minimal downtime.
- Troubleshoot and resolve hardware and software issues in a timely manner.
- Install configure and maintain desktop systems and applications.
- Monitor system performance and implement necessary updates and patches.
- Collaborate with other IT team members to resolve complex technical issues.
- Document and maintain accurate records of support requests and resolutions.
- Assist in the development and implementation of IT policies and procedures.
- Conduct regular system audits to ensure compliance with company standards.
- Provide training and support to end-users on desktop systems and applications.
- Participate in the planning and execution of IT projects.
- Ensure data security and backup procedures are followed.
- Stay updated with the latest industry trends and technologies.
- Contribute to the continuous improvement of IT services and support.
Qualifications * Possess a strong understanding of desktop support and troubleshooting techniques.
- Demonstrate proficiency in installing and configuring desktop systems and applications.
- Have experience with remote desktop support tools and techniques.
- Show excellent problem-solving skills and attention to detail.
- Exhibit strong communication and interpersonal skills.
- Be able to work independently and as part of a team.
- Display a proactive approach to learning and staying updated with new technologies.
Certifications Required * CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate
Expected salary:
Location: Malvern, PA
Job date: Sun, 22 Dec 2024 05:55:02 GMT
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