Join Us AS Desktop Support Engineer
Company: VDart
Job description: Job Title: Desktop Support Engineer with macOSLocation: Miami, FLDuration: Long Term ContractJob DescriptionWe are seeking a proactive and technically skilled Desktop Support Engineer with macOS experience to provide in-person support for end-users in a dynamic enterprise environment. The ideal candidate will be responsible for resolving hardware, software, and network-related issues, with a strong emphasis on macOS, Windows 10/11, and Microsoft 365 support. This role requires excellent troubleshooting abilities, strong communication skills, and a customer-first mindset.Key Responsibilities
- Provide hands-on, in-person technical support for hardware, software, and network issues
- Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and other IT equipment
- Diagnose and resolve issues with Windows 10/11, macOS, and Microsoft Office 365
- Perform hardware upgrades, repairs, and replacements
- Manage user accounts and permissions in Active Directory and other identity systems
- Assist with hardware/software deployments and migrations
- Document technical issues, resolutions, and procedures accurately
- Provide user training on IT best practices and new technologies
- Collaborate with remote IT teams and external vendors to resolve complex issues
- Maintain IT asset inventory and ensure accurate tracking
- Participate in system upgrades, rollouts, and office relocations
- Ensure compliance with IT security policies and procedures
- Respond to and resolve IT service requests and incidents within defined SLAs
- Proactively identify and address potential IT issues to minimize downtime
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 3 5+ years in a desk side support or IT support role
- Proficiency in Windows 10/11, macOS, and Microsoft Office 365
- Familiarity with TCP/IP, DNS, DHCP, and basic network troubleshooting
- Hands-on experience with hardware installation, configuration, and repair
- Experience with Active Directory and ITSM tools like ServiceNow or Jira Service Desk
- Strong communication, interpersonal, and analytical skills
- Ability to work independently and collaboratively in a fast-paced environment
- Customer-centric mindset with a commitment to service excellence
- Ability to lift and move computer equipment as needed
Preferred Qualifications (Nice to Have)
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP)
- Experience with Mobile Device Management (MDM) solutions
- Familiarity with Google Workspace
- Basic scripting knowledge (e.g., PowerShell)
Expected salary:
Location: Miami, FL
Job date: Wed, 02 Jul 2025 22:34:50 GMT
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