Join Us AS Desktop Support/Client Technologies Specialist 1 (3rd shift)
Company: Knowledge Services
Job description: OverviewKnowledge Services is seeking a 3rd shift – Desktop Support/Client Technologies Specialist for a contract through the end of June 2026 (likely for extension) with the State of Maine Office of Technology.
- Work Location: Hybrid. Onsite in Augusta, ME twice a month (every other Wednesday).
- Work schedule is Sunday through Thursdays from 11pm – 8am ET
ResponsibilitiesDesktop Support/Client Technologies Specialist Responsibilities:
- 50%: Customer service skills to include phone support and ticket support.
- 40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components, their configuration and function
- 10%: Analyze operations and arrange components into logical sequences.
- Ability to remote into systems to assist in call resolution.
- Monitors state network and state applications for completion and errors. Reports errors according to SOP’s.
- Acts as an extension to the Service Desk taking after hour’s calls to assist with troubles.
- Enters all calls into an internet-based tracking system, Assyst.
- Discriminates between critical and non-critical jobs and contacts programmers as necessary.
- Browse pending, ongoing, and completed RFC’s, to keep a general knowledge of changes occurring, or that have been completed.
- Reports hardware problems on the IBM system. Usually I/O errors on tape drives, which must be documented into an internet-based tracking system and paper logbook. Document any other hardware problems in a similar manner.
- Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst.
QualificationsDesktop Support/Client Technologies Specialist Required Skills:
- 3+ years of IT experience in Desktop Support, Help Desk Support, and Customer Support
- Intermediate experience with Windows 10
- Beginner experience with Microsoft Office 365
- Intermediate experience with InterPC/Laptop
- Ability to follow written and oral instructions
- Ability to lift 35 lbs
Preferred Skills:
- Beginner experience with Mainframe applications
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.INDITISDPD
Expected salary:
Location: Augusta, ME
Job date: Wed, 09 Jul 2025 03:44:40 GMT
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