Join Us AS Desktop Support Associate
Company: Kforce
Job description: Kforce has a client that is seeking a Desktop Support Associate in Saint Cloud, MN. Essential Functions: Workstation Management:
- Workstation imaging, configuration and deployment/user setup using common enterprise systems/tools such as SCCM/MDT; Autopilot/Intune experience a plus
- Application deployment using common enterprise tools
- Hardware asset tracking and reporting
- End-user security/protection application support
- Workstation research and related projects/initiatives
- Other technical configuration, support and administrative tasks as assigned
- Level 2 Technical (-Break/Fix-) Support
- Level 2 (escalated from helpdesk) technology troubleshooting/repair/resolution services for all deployed workstations, mobile devices, applications, network/remote access and messaging services, for end-users across all sites
- Occasional level 1 technology support after-hours anf during high-demand periods (incidents/outages, enterprise-wide deployments, etc.)
- Diagnosis/resolution of computer hardware, software and network issues for Executive and VIP personnel at all sites (on-site and via remote support tools)
- Low-level network support (port testing, bandwidth monitoring, share drive troubleshooting, etc.)
- Support ticket and SLA management using common enterprise tools such as ServiceNow, Remedy, etc.
- General user community technology guidance, recommendations and education
Technical Administration:
- User permissions and password management on multiple systems (Active Directory, Exchange, etc.)
- Incident management, including response, tracking and reporting for areas of responsibility
- Document workstation configuration standards, processes and best-practices
- Manage local site logistics including storage room, organizing inventory, shipping and receiving
- Work directly with team members, other IT groups and non-IT/business representatives to address all incidents, problems and requests
- Professional training/certifications related to areas of responsibility (e.g. CompTIA A+ Network+, MCITP, MCSA, MCTS, etc.) required; Information Services related college degree preferred, but not required
- 5+ years of deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment
- 5+ years of providing support for common corporate client-side technologies, including wired/wireless networks, VPNs and security tokens, Wi-Fi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.)
- 5+ years of providing support for Windows 10, Windows 11; Windows Server experience a plus
- 5+ years of providing support for MS Office and all major component applications
- 5+ years of providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.)
- 5+ years of providing on site and remote technical support for workstations, applications and networking technologies – in medium to large organizations
- Experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit (MDT), MS Systems Management Server (SMS), MS System Center Configuration Manager (SCCM), MS Autopilot, MS Intune, etc.)
- Some exposure to implementing and/or supporting virtual servers and desktops using VMware or similar tools
- Familiarity with a range of ticket/incident management systems, specifically ServiceNow
- Ability to work independently or as part of a team to meet deadlines
- Strong written, verbal and phone skills, with ability to explain technical matters in non-technical terms
- Good ability to judge situational feedback (user frustration, systems urgency, etc.) and adjust support response/approach to meet needs
- Macintosh and OS X configuration and support experience a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Expected salary: $20 – 28 per hour
Location: Saint Cloud, MN
Job date: Sat, 10 May 2025 23:33:22 GMT
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