Join Us AS Desktop Support Analyst – iPADS
Company: Strategic Staffing Solutions
Job description: STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!This is a Contract Opportunity with our company that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below.“Beware of scams. S3 never asks for money during its onboarding process.”Job Title: Desktop Support Analyst – iPADS
Contract: 12+ Months
On Site Work
Location: Ybor City, FLJob ref# 240987POSITION CONCEPT
- The primary function of this position is to provide personalized service to Business Partners by identifying source of customer technology-related problems and providing a resolution.
- They should have a strong technical understanding of the various hardware, software and networking systems being supported.
PRIMARY DUTIES AND RESPONSIBILITIES
- Determine the appropriate course of action within the incident management process (ITIL).
- Works under limited supervision on non-routine, moderately technical assignments.
- Regularly use judgment in work assignments and decision making that affect operations.
- Provide a solution to technology related problems, issues and questions, or escalate them to the appropriate support areas.
- Follow-up on existing issues to ensure satisfactory and timely customer resolution (incident closure)
- Update and close ServiceNow tickets for work being performed.
- Provide desk side support to employees located at various locations on issues that require direct access to the tablet, PC or laptop for issues noted above.
- Create and maintain documentation of complex procedures and provide status updates to customers.
- Participate in team projects that enhance the quality or efficiency of IT in the support of customer applications.
- Provide support for customer moves and setups for new employees.
- Assist team members with more difficult problems, referring problems to systems’ groups or other technical support as required.
- Train new personnel, ensuring that they are familiar with various functions, duties, manuals, and personnel to minimize interruptions to the user.
- Research and resolve more difficult and complex problems that have been escalated to the next level.
- Participate or lead larger projects that will implement changes on desktop systems and applications throughout. Develop, define and communicate technical procedures for products supported by IT.
- Work closely with management on daily issues and long-term projects.
- Contribute to the improvement of the department’s service to the organization through creative thinking and idea sharing.
- Talk with team members and research problems and find solutions, communicates with programmers to explain software errors or recommend changes.
Knowledge/Skills/ Abilities (KSA)
- Strong focus on customer care.
- Excellent verbal and written communication skills and organizational skills.
- Excellent problem solving techniques and listening skills.
- Ability to perform email administration, remote control, and server data restorations for routine calls.
- Maintain focus in an environment with frequent interruptions.
- General knowledge of iOS, Microsoft Office applications, Windows operating systems, and basic networking skills.
- Ability to analyze and repair hardware related issues on tablets, desktop and laptop computers.
- Ability to mentor, train and effectively transfer knowledge to other desktop support analysts.
Education
- Required: High School Diploma or equivalent
- Preferred: Associate’s or Bachelor’s degree in a computer-related field or business administration with concentration in computer science.
Licenses/Certifications
- Preferred: ITIL certification and Microsoft Certified Product Specialist (MCP), A+ certification, or related certifications, training, or equivalent experience. Valid Driver’s License.
- Required: Minimum eight years of related IT experience. A college degree may be considered in lieu of some equivalent experience (i.e. an Associate’s with 6 years experience; or a Bachelor’s with 4 years experience.)
Job ID: JOB-240987
Publish Date: 07 Apr 2025Tagged as: Desktop Support Analyst- iPADS
Expected salary:
Location: Ybor City, FL
Job date: Tue, 08 Apr 2025 23:03:57 GMT
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