Desktop Support Analyst

Join Us AS Desktop Support Analyst

Company: Humetis Group

Job description: Job Title: Desktop Support Analyst
Location: Big Rapids, MI 49307
Type: Contract (6+ months)
Position OverviewWe are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI. This role will provide Tier 2 and Tier 3 technical support to enterprise-level users, ensuring swift resolution of complex hardware, software, and network-related issues. The ideal candidate will have a strong background in desktop infrastructure, enterprise system tools, and cross-platform troubleshooting in both remote and on-site environments. Key ResponsibilitiesProvide advanced technical support for desktops, laptops, software applications, and network connectivity across enterprise environmentsTroubleshoot and resolve complex technical issues within defined SLA timeframesConfigure, maintain, and deploy system images, software packages, and endpoint devicesSupport and manage Mobile Device Management (MDM) systems across iOS and Android platformsUtilize Configuration Management tools such as SCCM and Altiris for system provisioning and deploymentAdminister software updates, patches, and compliance monitoring protocolsMaintain documentation and standard procedures for deployments and technical operationsAssist with Active Directory user and group management, including policy and access controlManage enterprise printing systems and peripheral device troubleshootingProvide multi-site technical support, with occasional travel as required Required QualificationsStrong experience with Microsoft Windows OS, driver management, and peripheral hardwareProficiency with Microsoft Office Suite, including advanced configuration and troubleshootingIn-depth knowledge of Microsoft Outlook and Exchange Server integrationAdvanced skills in Active Directory-user provisioning, group policies, and domain managementHands-on experience with enterprise tools like SCCM, Altiris, and patch management platformsSolid understanding of networking concepts for both on-premise and remote infrastructureFamiliarity with hardware support for desktops, laptops, printers, and mobile devices (iOS/Android)Valid driver’s license and reliable transportation for multi-location support

Expected salary:

Location: Big Rapids, MI

Job date: Wed, 25 Jun 2025 22:18:12 GMT

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