Desktop Support Analyst

Join Us AS Desktop Support Analyst

Company: generalwebers

Job description: Provide customer-facing end-user support that includes:Install and configure desktops, laptops, mobile devices, and associated peripherals and related softwarePerform Break-Fix such as Desk-side Support, Desktop/Laptop RefreshesProvide onsite technical assistance to End UsersManage incident queue and ensure tickets are resolved/closed within defined service level agreement (SLA); Respond to end-user requests for updates on incident status and promptly follow up as neededProvide support for Zebra label printers, RF 9000 series barcode scanning and WT41N0 barcode scanning devicesOnboard and offboard users with company hardware, software, permissionsRecord all hardware inventory moves in Inventory Master, and perform routine audits to ensure Inventory Master integrity; Process all equipment new purchases and replacements complying with departmental policyCollaborate on cross-functionals team providing support to Windows and Mac equipmentDiagnose and resolve unique problems associated with application software and operating systems; Determine the source of problems and classify their level, priority and natureEnsure computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systemsDocument procedures, standards, best practices configurations, settings, installation sequences and back-out instructionsCreate and/or maintain clear documentation pertaining to the desktop environmentProvide remote support for all DC facilities as required

Expected salary:

Location: San Diego, CA

Job date: Thu, 15 May 2025 22:32:56 GMT

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