Join Us AS Desktop Support Analyst
Company: TechNix LLC
Job description: Position: Desktop Support AnalystDuration: 6 monthsLocation: Augusta, ME (Hybrid – At least 50% Remote. Position will require travel and on-site days depending on workload)Job Description:The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support.Top 3 Skills:
- Hardware/Software troubleshooting
- Strong customer service skills
- Self-motivated/directed
Skills and Experience
- 3+ years advanced desktop support
- 4-year college degree or equivalent technical study
- Strong customer service skills.
- Provide desktop computer support.
- Install application updates.
- Troubleshoot and remediate Operating System update failures.
- Remove unsupported or vulnerable software from end users’ computers.
- Ensure that all work is documented for future reference.
- Follow quality standards.
- Understand the installation of software patches and upgrades.
- Understand the use of remote technology and commands.
- Communicate accurate and useful status updates.
- Attend and participate in team meetings.
- Ability to work in a team environment.
- Strong communication skills; both written and spoken.
Expected salary:
Location: Augusta, ME
Job date: Tue, 29 Apr 2025 22:36:14 GMT
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