Desktop Support Analyst


Join Us AS Desktop Support Analyst

Company: Cloudious

Job description: Title: Desktop Support AnalystLocation: Philadelphia, PADuration: 12 MonthsDescription:
The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team. The Support Analyst will provide support to End Users on a variety of computing issues.Job Responsibilities and Functions:
Diagnose, resolve, and follow-up on issues relating to various user computing issues
Provide technical support by phone, remote access, deskside, or site visits as required.
New hire device setup/Imaging Experience utilizing ticketing systems.
Ensure tickets are accurately documented and resolved in accordance.
Device inventory management
Position may require working extended hours or occasional night/weekend as required
Excellent communication skills both verbal and written
Ability to multi-task in a fast-paced environment
Office 365 Productivity Tools
VPN troubleshooting/connectivity
Mobile Device Support
Follow client Compliance standardsPreferred Qualifications:
1+ year(s) relevant technical field experience
Windows 10 support experience
Prior Help Desk experience
Prior ticketing system experience, such as ServiceNow
Ability to write clear, concise documentation
Ability to provide excellent customer service in person, over phone, through email, and using remote toolsAttributes for Success:
Strong written and verbal communication skills
Focus on customer service
Desire to work in a team environment
Strong work ethic
Ability to balance workload while maintaining high standards
EUC L2 with Scripting experience mustMandatory Skills-
IT Support
Desktop Support
Service Desk*** Hybrid role requiring 3 days onsite work.

Expected salary:

Location: Philadelphia, PA

Job date: Wed, 06 Nov 2024 23:56:09 GMT

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