Join Us AS Desktop Support Admin
Company: LanceSoft
Job description: Job Title: Desktop Support Engineer/ Desktop Support Admin
Location: Lawrenceville, NJ 08648
Duration: 12 MonthsCandidates must be able to work 100% onsite. Local Candidate Preferred.EM noted that this role is repetitive. They will download images on laptops and iPads and prepare/troubleshoot them.
They must be able to lift up to 15 lbs. (Laptops, iPads, LCD Monitors). This is in addition to the JD providedMust Have List
- IT Technical School degree or certification and HS Diploma minimum.
- 1 to 3 years of experience in IT support for desktops, laptops, or iPad devices.
- Experience with ServiceNow, Windows, and Mac preferred.
Responsibilities & Duties:
- This role will be to assist IT Site Services with their depot operations at the Lawrenceville site
- The depot operations provide IT support and devices to our Field Sales Force
- Includes processing orders for new hires, incidents, & retrievals
- Keeping track of inventory and inventory management by keeping records updated within the Asset database
- Using FedEx portal to process shipping labels, unpacking, and packing boxes
- Provide tier1/tier2 remote support via teams or phone
- Process ServiceNow orders for new hires, incidents, and device retrievals for the US Commercial field sales organization.
- Perform device staging, technical troubleshooting, and repairs.
- Maintain accurate inventory of all supported assets in stock.
- Provide IT support for hardware and software issues, by working directly with clients as well as collaborating closely with the Client IT Service Desk.
- Manage the return and distribution of IT devices.
- Create and maintain accurate knowledge base articles related to the depot operations.
Qualifications:
- IT Technical School degree or certification
- 1 to 3 years of experience in IT support for desktops, laptops, or iPad devices.
- Experience with ServiceNow, Windows, and Mac preferred.
- Communication: The ability to communicate clearly, respectfully, and effectively.
- Inventory management: The ability to track, organize, and optimize stock levels and locations.
- Organizational and time management skills: The ability to lead, direct, and coordinate operations.
Expected salary:
Location: Lawrence Township, NJ
Job date: Sat, 28 Sep 2024 22:40:19 GMT
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